Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 77.000€ gross/year
- Location
- Hamburg, Brunswick, Lübeck, Leipzig, Neubrandenburg, Laatzen, Erfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze workflows and processes, model processes using BPMN and ITIL, and support quality assurance of projects aimed at digitalization and automation within NOW IT.
Job Technologies
Your role in the team
- The Consulting and Processes team is responsible for process and quality management as well as the digitalization competence of NOW IT towards its clients and NOW IT GmbH itself.
- As a Process and Quality Manager (m/f/d), you support and advise both the management and all organizational units and process owners within NOW IT in analyzing work and process flows across all (business) processes, with a focus on digitalization and automation.
- You document the results - also situationally - and track them.
- The goal of the position is process consulting and modeling, both with clients and within the business units of NOW IT GmbH.
- Another part of the responsibilities is quality assurance of measures, projects, and initiatives of NOW IT.
- With these tasks, you will make an important contribution to the digitalization and automation of business processes, both internally and at our clients' sites.
- Advising and supporting clients, management, all organizational units, and process owners at NOW IT GmbH in analyzing work and process flows; documenting and tracking the results across all (business) processes and also situationally.
- Analyze and evaluate the processes and workflows at NOW IT GmbH with the aim of identifying weaknesses and developing proposals to increase efficiency and quality assurance.
- Process modeling with clients and the business units of NOW IT, aligned with international standards such as Business Process Model and Notation (BPMN), IT Infrastructure Library (ITIL), and quality assurance standards.
- Define (new) processes/process areas, facilitate the assignment of process responsibilities, and monitor the success of the processes based on process KPIs.
- Conducting audits and reviews to ensure targeted process development and continuous process improvement.
- Quality assurance of measures, projects, or initiatives at NOW IT GmbH across all IT services and processes.
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Our expectations of you
Education
- You ideally hold a university degree in Business Administration with a focus on Organization and Process/Quality Management or have acquired equivalent knowledge and skills.
- successfully completed organizational training ("Ibo certificate" or comparable)
Qualifications
- Additionally, solid knowledge and good understanding of the following topics are desirable:
- a broad IT knowledge
- solid ITIL knowledge (certification at least "ITIL Foundation")
- solid knowledge of project management methods
- Furthermore, conceptual and analytical skills, process-oriented thinking, and an independent working style are required.
- A very good verbal and written communication skills, attention to detail, high resilience, and willingness to undertake (including multi-day) business trips complete your profile.
Experience
- You bring solid experience and skills in interview and negotiation techniques, as well as strong social and methodological competencies.
- Confident and assured demeanor are as much part of your strengths as communication skills and experience in cross-functional collaboration.
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What we offer
- A secure job with excellent accessibility by public transport, and at some locations, free parking facilities.
- Tariff-based remuneration up to pay grade 11 TV EntgO-DRV.
- Regular salary increases through step advancements and collective agreement adjustments.
- Statutory guaranteed annual special payment.
- 30 days of vacation as well as additional days off on December 24th and 31st.
- 39-hour workweek with flexible working hours.
- High compatibility of work and private life through mobile working and alternating telecommuting.
- An additional company pension scheme.
- Employer subsidy for asset-building benefits and the job ticket, as well as incentives.
- Targeted onboarding and continuous professional development.
- A pleasant working environment within a motivated and collegial team.
- A comprehensive health management with various programs and initiatives.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Process and quality manager in the IT sector
- Salary
- 55.000 to 77.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.34.978 to 46.439 € net/year · Tax class I
- Location
- Hamburg, Brunswick, Lübeck, Leipzig, Neubrandenburg, Laatzen, Erfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
