Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will handle complex IT requests in 2nd and 3rd level support, analyze and resolve issues, and support Windows and macOS workstations in a technical infrastructure.
Job Technologies
Your role in the team
- Independent handling of complex incidents and service requests in 2nd and 3rd level support
- Analysis and sustainable resolution of hardware and software issues
- Support of Windows and macOS workstations in a heterogeneous environment
- Administration of user accounts, groups, and permissions in Active Directory and Microsoft 365
- Responsibility for printer landscapes including network printers, label printers, and mobile printing solutions.
- Installation, configuration, and troubleshooting of printing systems as well as replacement of wear parts such as print heads or drum units.
- Support of point-of-sale systems, mobile scanners, and other retail hardware
- Support and administration of mobile devices
- Processing and documentation of tickets within ServiceNow according to agreed service processes
- Support with rollouts, infrastructure projects, and the implementation of new hardware and software solutions.
- Collaboration with internal departments, logistics sites, and external service providers
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Our expectations of you
Education
- Successfully completed training in the IT field or a comparable technical qualification
Qualifications
- Very good knowledge in handling Active Directory, Microsoft 365, and Windows environments.
- Good knowledge in setting up and troubleshooting network printers, label printers, and mobile printing systems.
- Knowledge of POS systems, scan solutions, or retail hardware is an advantage.
- Proficient in hardware troubleshooting and workplace support
- Basic understanding of Azure AD, on-premises Active Directory, and hybrid Microsoft environments.
- Very good spoken and written German skills (at least C1)
- High degree of personal responsibility, strong service orientation, and structured working approach.
Experience
- At least 3 years of professional experience in IT support
- Extensive experience in 2nd-Level or 3rd-Level support
- Proven experience in managing printer landscapes and printer management.
- Experience with printer connections over IP, print management solutions, or comparable concepts.
- Experience with ServiceNow or comparable ITSM platforms
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What we offer
- Technically demanding support tasks with high responsibility
- Varied activity between Office, Logistics, and Retail IT
- Modern Windows, Apple, and Microsoft 365 landscape
- Participation in exciting infrastructure and digitalization projects
- Collegial team with flat hierarchies
- Long-term perspective and opportunities for professional development
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- ⏳4 Day Work Week
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
- 🚂Climate Ticket
Food & Drink
Job Locations
About Your Employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
2nd & 3rd Level IT Support
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
