Job
- Level
- Senior
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are responsible for the stable operation of the product configurator and the CRM system. You will also handle adjustments, testing, bug fixing, and service requests management according to ITIL standards.
Job Technologies
Your role in the team
- Operations & Development of Core Systems Responsible for the stable operation and expansion of the product configurator as well as support for the CRM system and its interfaces.
- Technical implementation & quality assurance: participation in adjustments, testing, bug fixing, and monitoring as well as maintenance of relevant documentation.
- Requirements & Solution Management: Gathering requirements together with Business Analysts and Product Owners and developing optimal technical solutions.
- Service, Incident & Vendor Management handling of incidents and service requests according to ITIL standards in ServiceNow and management of external service providers.
- Driving project work & agile methods forward by implementing projects for digitalization and optimization of sales processes using agile methodologies such as SCRUM.
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Our expectations of you
Education
- Completed degree in (Business) Informatics or a comparable qualification.
Qualifications
- Knowledge in Test, Change, Incident, and Problem Management.
- Familiar with cloud technologies, especially Azure.
- Excellent German and English skills.
Experience
- Several years of professional experience.
- Experience in operating Java-based web applications and good SQL skills.
- Experience with agile methodologies such as SCRUM/Kanban.
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What we offer
- Flexible working hours with the option for hybrid work.
- Attractive compensation package.
- Appealing working environment in a central location.
- Team-oriented environment with an open feedback culture.
- Company cafeteria with healthy and diverse food options.
- Job Ticket and Bike Leasing.
- Retirement and corporate sports programs.
- Company pension scheme.
- 30 vacation days as well as special leave.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
More about the Recruiting Agency
Avantgarde Experts GmbH
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Senior Application Support Engineer
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
