Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Onsite
Job Summary
In this role, you assist in 1st and 2nd level support, manage technical inquiries and error reports through a ticket system, and document your work to optimize processes.
Your role in the team
- With your expertise, you support our client's team from the energy industry in 1st and 2nd level support.
- In case of technical issues, you are the first point of contact.
- You handle inquiries and error reports through the ticket system.
- You handle the issues and, if necessary, escalate them to the next support level.
- Furthermore, you document your work, thereby contributing to the optimization of processes.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist in system integration or possess a comparable qualification.
Qualifications
- If not, no problem - you will learn quickly with our client.
- You are helpful and solution-oriented.
- Very good spoken and written German skills.
Experience
- You have ideally already gained some practical experience in IT support.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT supporter energy industry
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
