Job
- Level
- Experienced
- Location
- Seefeld
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you ensure the smooth operation of our IT systems, handle incidents in 1st and 2nd level support, perform maintenance tasks, and manage user access and IT assets.
Job Technologies
Your role in the team
- As a System Engineer (m/f/d) - Support, you ensure that the IT systems of ADAC Luftrettung operate reliably and smoothly. You are the central contact person (m/f/d) for our employees, quickly identify problems, and find efficient solutions. With your technical expertise and communicative nature, you support not only our specialist departments but also the crews on site, enabling them to focus entirely on their life-saving missions.
- Support and Troubleshooting - You handle incidents and service requests in 1st- and 2nd-level support, document them in the ITSM system, and independently resolve technical issues in hardware and software, networks, and user permissions. When necessary, you escalate to 3rd-level support or external service providers. Additionally, you create and maintain support documentation and technical concepts, ensuring compliance with IT security standards and regulations.
- Proactive maintenance and monitoring - You continuously monitor IT systems and perform regular maintenance measures to identify potential issues early and prevent their occurrence. This ensures that the systems always run optimally, and you intervene immediately when necessary to minimize downtime and maximize availability.
- IT Asset Management - You are responsible for managing IT hardware, including the entire lifecycle, storage, and issuance of devices. Additionally, you ensure that inventory lists are always up to date and that all assets are properly documented and traceable.
- User management and access control - You set up user accounts, manage access rights, and implement security policies. In doing so, you ensure that employees receive the necessary permissions and that IT policies are adhered to.
- Ensuring quality standards - You are responsible for managing daily operations, maintaining quality standards, and continuously optimizing workflows.
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Our expectations of you
Education
- The theory is covered - You have successfully completed your vocational training as an IT specialist (m/f/d) or a similar qualification in the IT field.
Qualifications
- Know-How - You possess solid knowledge in IT administration, system integration, and working with the Azure platform. You understand the principles of ensuring the availability, performance, and security of applications and can use monitoring tools to identify potential issues early. Additionally, you have experience in analyzing and resolving incidents at 2nd and 3rd level and can create and maintain technical documentation and concepts in accordance with compliance and IT security standards. Your ITIL skills, especially in incident, problem, and change management, as well as your ability to communicate clearly and in a structured manner, support the successful execution of these tasks.
- Language skills - You have very good proficiency in German (at least C1 level) as well as good English skills.
- What completes your profile - You work independently and reliably in the operation of mission-critical applications. Team spirit, enthusiasm for new technologies, and a willingness to share knowledge with colleagues distinguish you. Your strong service orientation and excellent communication skills round off your profile.
Experience
- Professional experience - Ideally, you already have several years of experience in IT support/service desk or application support.
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What we offer
- Job Ticket & Job Bike: Do you want to stay mobile at all times? With the ABO Job and the Germany Ticket, we offer two tickets that have been specifically developed for our company and provide you with special discounts on public transportation. Or would you prefer to drive yourself? Then lease your desired bicycle or e-bike through us and benefit from attractive financial advantages.
- In-house barista: Cappuccino, espresso, and more from the original Italian espresso machine. There are also delicious snacks and a changing daily special for lunch. The cafeteria and its spacious outdoor area invite you to linger, watch, and exchange ideas. A visit is always worthwhile!
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
- 🏝️Summer and Christmas Bonus
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
ADAC e.V.
The ADAC is the largest automobile club in Europe and an employer that, with around 5,800 employees in over 100 professions, stands for versatility and development opportunities. We continue to rely on committed employees who use their know-how and experience with responsibility.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations
System Engineer - Support
- Location
- Seefeld
- Working Model
- Onsite
- Diversity
- Open for all genders
