Job
In this role, you lead a five-member IT service team, ensuring global IT support while handling complex technical issues and further developing ITIL-compliant service processes.
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Your role in the team
- Technical and disciplinary management of the five-member IT service team.
- Ensuring operational IT support worldwide (1st & 2nd level).
- Handling complex 2nd-level cases and technical escalations.
- Further development and management of SLAs and service metrics.
- Preparation of regular reports and KPI analyses for management.
- Further development and standardization of service processes according to ITIL.
- Scaling the Service Desk for global support.
- Support for IT transformation and digitization projects (including M365, Cloud, global client structure, digital manufacturing).
Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification, or relevant professional experience.
Qualifications
- Solid knowledge of ITIL processes and service management tools, as well as a valid ITIL certification.
- Strong hands-on mentality with a high level of service and customer orientation.
- Structured, analytical, and solution-oriented working style.
- Strong communication skills as well as organizational and assertiveness skills.
- Fluent German skills as well as very good English skills.
Experience
- Several years of experience in IT Service Desk or IT Service Management of an internationally active company.
- Relevant experience in system environments with Microsoft 365, Azure, Windows, Active Directory, Intune, Exchange, and peripherals is required.
- Leadership experience in the IT environment (both technically and disciplinarily) required.
- Experience with process automation and agile working methods (e.g., SCRUM).
What we offer
- Comprehensive onboarding and a versatile training program.
- Design flexibility in international teams.
- Vacation pay, asset-building benefits, discounts through Corporate Benefits, and other financial advantages.
- 30 days of vacation.
- Modern company cafeteria with subsidized meals.
- A wide range of offerings on health topics.
- CityBike station directly on the company premises as well as employee parking spaces.
- Membership for the KAIFU-LODGE fitness studio in Hamburg at attractive special rates.
Job locations
About your employer
Mankiewicz Gebr. & Co. is a traditional company that has been manufacturing high-quality paints for industrial series production since 1895. With over 1,700 employees worldwide, the company has established itself in the automotive and aerospace industries, offering innovative coating solutions.
- Established Company
- Onsite
- Industry, Production
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