Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Raunheim
- Working Model
- Onsite
Job Summary
In this role, you process incident reports and service requests at the service desk, manage and configure hardware at warehouse locations, and support IT system maintenance and process automation.
Job Technologies
Your role in the team
- Service Desk & Support: Receiving, documenting, and prioritizing incident reports and service requests via phone, email, or the ticket system. Escalation of unresolved incidents to 2nd-level support or the responsible specialist departments.
- Hardware Management & System Support: Administration, configuration, and installation of, among others, forklift terminals, handheld scanners, and label printers at our warehouse locations. Setup and maintenance of PCs, laptops, and peripheral devices in accordance with company standards.
- IT Operations & Infrastructure: Ensuring smooth IT operations at warehouse locations. Supporting the maintenance and further development of the deployed systems.
- Process automation & digitization: Participation in the planning and implementation of automated IT services based on workflow-driven processes.
- Documentation & Knowledge Management: Maintenance and further development of system and user documentation.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d) or a comparable qualification.
Qualifications
- Extensive knowledge in system administration of Microsoft products (Windows 11, Office 365, etc.) as well as experience with Microsoft Active Directory.
- Willingness to travel approximately 20% for the supervision of additional locations, valid driver's license class B.
- Willingness to be on call outside core working hours and on weekends.
- Very good spoken and written German skills and basic English skills for communication on the phone.
- Self-reliant and solution-oriented mindset and working approach.
- High customer and service orientation.
Experience
- Minimum of 3 years of professional experience in a relevant position.
- Experience with ticketing systems and IT service management tools (e.g., Matrix42 Digital Workspace Management) is desirable.
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What we offer
- Home office & flexible working hours.
- JobRad, holiday pay, and Christmas bonus.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Simon Hegele Gesellschaft für Logistik und Service mbH
Founded in 1920, Simon Hegele has developed into an innovative, diverse and highly qualified provider of services along the supply chain. Simon Hegele is not a classical forwarder or standard logistics provider. Simon Hegele offers its customers highly specialized value added services that are tailored to their respective customer processes and thus supports its customers in focusing on their core competencies.
Description
- Founding year
- 1920
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Administrator Service Desk / Onsite Support
- Location
- Raunheim
- Working Model
- Onsite
- Diversity
- Open for all genders
