Job
- Level
- Senior
- Job Field
- Software, Data
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will develop AI agents that automate support workflows. You will focus on prompt engineering, MLOps infrastructure, and integrating with existing systems to continuously deliver optimized outcomes.
Job Technologies
Your role in the team
- Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom, and internal systems.
- Develop agents that understand requests, plan next steps, retrieve relevant context, take action, and escalate to human agents when needed.
- Own prompt engineering, tool-use design, and evaluation frameworks to ensure reliable, production-quality agent behavior.
- Build and maintain the MLOps infrastructure behind it (model serving, CI/CD, monitoring, safe rollouts).
- Track impact through clear KPIs like resolution time, first-touch resolution, and automation rate.
- Integrate these systems with our existing TypeScript/Python stack, internal APIs, and knowledge bases.
- Work closely with Support, Product, and Engineering to identify the highest-impact automation opportunities.
- Share what you learn with the team and help other engineers apply LLM-driven automation effectively.
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Our expectations of you
Qualifications
- Proven track record building and deploying LLM, GenAI, or agentic AI systems in production.
- Hands-on expertise with LLM application architecture: tool calling, RAG, orchestration, memory/context management, evaluation, and guardrails.
- Solid background in MLOps and production AI infrastructure (deployment, CI/CD, monitoring, evaluation, incident handling).
- Proficiency in Python and/or TypeScript/JavaScript.
- Excellent English (C1); German is a plus.
Experience
- 6+ years of experience in Software or Machine Learning Engineering.
- Experience designing AI systems that solve real business problems at scale - ideally in workflow automation, decision support, or autonomous task execution.
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What we offer
- High impact and ownership from day one - your work will directly shape deeploi's AI strategy.
- A small, ambitious team in Berlin and Munich - backed by top European VCs including Atomico and Cherry Ventures.
- Competitive salary + virtual share package (VSOP).
- Benefits: public transport ticket or Urban Sports Club/EGYM, Corporate Benefits.
- Well-equipped offices in Berlin and Munich.
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Topics that you deal with on the job
Job Locations
This is your employer
deeploi GmbH
deeploi GmbH is an innovative tech company with offices in Berlin and Munich that helps businesses optimize their IT infrastructure. The platform integrates hardware, software, and process management to minimize costs and reduce stress. With a focus on scalability and cybersecurity, the team serves over 150 clients across Europe.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior AI Engineer
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
