Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwäbisch Hall
- Working Model
- Onsite
Job Summary
In this role, you are responsible for the technical support of customers, addressing complex inquiries related to filling machines and ensuring solutions for malfunctions.
Your role in the team
- In your new role, you will be responsible for managing a dedicated client base and handling technical inquiries related to filling machines and turn-key systems.
- With your expertise and in coordination with the specialist departments, you develop solutions for technical inquiries and malfunctions and coordinate their implementation directly at the customer's site.
- You will be responsible for organizing and coordinating emergency response operations and serve as a point of contact for our technicians.
- In collaboration with our customer service representatives, you prepare Business Review Meetings and actively participate in them as needed.
- Your responsibilities are rounded off by maintaining and documenting customer inquiries in the CRM system, as well as ensuring that completed solutions are stored in the knowledge base.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Alternatively, we are happy to give experienced commissioning engineers / technicians (m/f/d) with deeper mechanical and mechatronic knowledge the opportunity to apply for the position in service.
- With your passion for service, your analytical skills for complex contexts, and your high process understanding, you ensure professional support for our clients.
- Good German and English skills are a prerequisite for the position.
- For occasional business trips to our clients, you should have worldwide willingness to travel.
Experience
- Completed further training as a Technician / Master (m/f/d) in the fields of Mechanical Engineering, Electrical Engineering, Mechatronics, or several years of professional experience in technical support in special machine construction.
This text has been machine translated. Show original
Benefits
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
OPTIMA packaging group GmbH
Die OPTIMA packaging group GmbH ist eine internationale Unternehmensgruppe mit Hauptsitz in Schwäbisch Hall und Hersteller von Abfüll- und Verpackungsmaschinen.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Manager
- Location
- Schwäbisch Hall
- Working Model
- Onsite
- Diversity
- Open for all genders
