Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you are responsible for IT support in the DACH region, leading your team, managing ITIL processes, communicating with partners, and optimizing IT operations.
Job Technologies
Your role in the team
- Central Interface & Leadership: You assume overall responsibility for daily IT support in the DACH region. You lead, coach, and develop your operational IT team (including system administrators and support staff) and act as the central interface between them, the central Digital & Technology team, and external service providers.
- Operational Management: You oversee the incident, problem, and change management processes according to ITIL best practices and ensure uniform IT standards across all locations.
- Communication & Escalation: You are the primary contact for regional business partners and manage communication as well as escalations between internal teams and external providers.
- Compliance & Processes: You enforce IT operational policies, ensure compliance with relevant regulations (e.g., GDPR, ISO 27001), and are responsible for accurate IT documentation.
- Vendor Management: You maintain relationships with service providers and ensure compliance with contractual SLAs and KPIs.
- Project Coordination: In IT projects, you bring in your team's expertise (e.g., in testing or hardware installations) and coordinate tasks and schedules.
- Continuous Improvement: You identify optimization potentials, drive automation initiatives forward, and recommend new technologies aligned with the D&T roadmap.
This text has been machine translated. Show original
Our expectations of you
Education
- Education: A successfully completed degree in Computer Science, Information Technology, Management, or a comparable qualification or relevant professional experience.
Qualifications
- Skills: Strong analytical abilities, excellent negotiation skills in vendor management, and the ability to prioritize in a structured manner even under pressure.
- Communication: Excellent communication skills - You can also translate complex technical matters clearly and understandably for non-technical audiences. Additionally, you are fluent in German and English.
- Availability: Willingness to take on on-call duties for critical IT incidents as well as openness to occasional travel to other locations or data centers.
Experience
- Experience: At least 3 years of solid experience in IT, including a minimum of 1 year in a leadership role.
- Expertise: In-depth knowledge of the ITIL framework and best practices. Experience working in international or regional matrix environments (preferably DACH) is advantageous.
This text has been machine translated. Show original
What we offer
- You can expect a dynamic working environment in an internationally operating company in the gastronomy industry.
- You receive up to 50% discount at our sales outlets.
- We offer you the opportunity to participate in our employee stock ownership plan.
- You benefit from employee offers from over 600 renowned providers such as adidas, C&A, Thalia, Rossmann.
- Take advantage of the opportunity to lease a bicycle or e-bike tax-advantaged through JobRad.
- Additionally, we offer you comprehensive onboarding, flexible working hours, the possibility of remote work (2-3 days per week), and free beverages at the workplace.
- Diversity and team spirit are highly valued in our team.
- We reward your commitment with a permanent employment contract and 30 days of vacation.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Ssp
Die SSP AG ist eines der national führenden integralen Planungsbüros mit derzeit rund 150 Mitarbeitern in Bochum und Karlsruhe. Neben klassischen Architekten- und Ingenieurleistungen umfasst das Leistungsangebot Städtebau/Gebietsentwicklung, Projektsteuerung, Gutachten, Life-Cycle-Beratung und Gebäudemanagement.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Operation Lead / Team Leader D&T
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
