Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Technologies
Your role in the team
- Reliable, expert handling of incoming customer inquiries via phone, email, and ticket system.
- Technical remote support in a modern Windows environment.
- Ensuring the service level of IT support.
- Management of external service providers.
- Active involvement in optimizing IT service desk processes.
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Our expectations of you
Education
- Completed vocational training in the IT sector (e.g., IT Specialist - System Integration, IT Customer Support, IT System Electronics Technician, IT System Merchant, Service Technician - IT, Information Electronics Technician, IT System Merchant) and/or initial professional experience in telephone support.
Qualifications
- Good knowledge of current Windows operating systems.
- Good knowledge in network and hardware areas.
- Good command of English.
- High customer understanding.
Experience
- Experience in working with a ticketing system.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Desk Agent
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
