Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will develop IT service management structures according to ITIL standards, define and monitor service levels and KPIs, and collaborate closely with departments and external stakeholders to ensure efficient IT services.
Job Technologies
Your role in the team
- In our Enterprise Technology Management unit, you as an IT Service Manager are responsible for the development and continuous improvement of our IT Service Management according to ITIL standards.
- You bring structure to our growing IT landscape and ensure that IT services are delivered efficiently, transparently, and reliably.
- In this role, you act as the central interface between technical IT operations, our business units, and external stakeholders.
- With your eye for processes, service quality, and compliance, you lay the foundation for a professional and scalable IT service organization.
- You are building our IT Service Management according to ITIL, continuously developing it and establishing sustainable standards and processes for our IT services.
- You develop and maintain our IT service catalog, define service levels, and ensure transparent monitoring and reporting of relevant KPIs and SLAs.
- You establish and manage structured processes for incident, problem, and change management, ensuring that changes are traceable, risk-aware, and implemented efficiently.
- You work closely with our Service Desk, all Tech Units, and our business departments, creating a common language between technical requirements and business needs.
- You are responsible for the professional development of our ITSM tools, identifying optimization potentials, and driving initiatives for continuous improvement of service quality.
- You integrate IT Service Management into our existing ISMS and compliance framework and work confidently with contacts from our parent company as well as within corporate structures.
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Our expectations of you
Qualifications
- You impress with strong communication skills, professional stakeholder management, and a pragmatic and solution-oriented work style.
- You have fluent German and English skills, both written and spoken.
Experience
- You have several years of practical experience in IT Service Management and have successfully established or further developed ITSM structures and processes.
- You possess solid expertise in ITIL, ideally with an ITIL-4 certification, and have practical experience in establishing and operating IT service processes within a regulated environment.
- You have practical experience with ITSM tools such as ServiceNow, Jira Service Management, or comparable solutions.
- You are familiar with the definition, management, and monitoring of Service Levels, SLAs, and KPIs, and have experience integrating ITSM processes into an ISMS and compliance framework.
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What we offer
- Hybrid and flexible working including home office equipment.
- The opportunity to accrue additional vacation days with our flextime work model and use them flexibly.
- Comprehensive development opportunities such as language courses, coaching, and training.
- Jobrad and Deutschlandticket.
- Sports offers such as Urban Sports Club, yoga classes.
- Regular events: Summer party, Christmas party, LAN party, after-work pizza & drinks.
- External support in finding daycare places as well as other private and professional challenges.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Next Kraftwerke GmbH
Next Kraftwerke GmbH, based in Cologne, operates as the operator of a virtual power plant and as an electricity trader in the energy sector. The company connects decentralized energy producers, storage, and consumers to enable their participation in electricity and ancillary service markets.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Service Manager
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
