Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mallersdorf-Pfaffenberg
- Working Model
- Onsite
Job Summary
In this role, you will coordinate IT requests, process service tickets, plan technician dispatches, and assist with organizational tasks and training within the team.
Job Technologies
Your role in the team
- Are you an organizational talent with a keen eye for the essentials? Communication is your strength, and you find IT topics exciting, even if you don't have much experience in them yet? Then this position is perfect for you! We will teach you everything you need to get started!
- As a central interface between our internal teams and the clients, you will play an important role in coordinating our IT department.
- You ensure that inquiries are processed smoothly and always keep track of upcoming tasks and deadlines.
- You regularly communicate with clients and colleagues, both via phone and in writing, and assist with organizational and basic technical issues.
- You record and qualify service requests in our ticket system and ensure they are processed efficiently.
- You plan and coordinate technician deployments, for example during updates, disruptions, or on-site appointments.
- You assist us in tracking projects and tasks within the IT system house.
- You also actively contribute to the preparation of training sessions, updates, and events.
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Our expectations of you
Education
- You have completed training in the commercial or technical field.
Qualifications
- You have an interest in and an understanding of IT topics - technical know-how is a plus, but not a must.
- You are well acquainted with Microsoft Office programs.
- You enjoy communicating, are reliable, and to the point.
- Organization is your strength, and you keep an overview even in stressful situations.
- Teamwork and dealing with clients and colleagues bring you joy.
Experience
- Ideally, you already have some initial professional experience.
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What we offer
- Strong team: a culture of using "you", collegial and relaxed atmosphere with a variety of team events.
- Work-Life Balance: Flexible vacation of 25 to 35 days, overtime compensation, and special leave, e.g., for moving.
- Modern working environment: air-conditioned rooms, flexible furnishings, new building with terrace as well as lounge and relaxation area.
- Financial benefits: Permanent employment contract, Asset-building benefits.
- Freedom: Opportunities for co-creation with diverse tasks.
- Focus on further education: development discussions, internal and external training, support also for personal projects.
- Various benefits: company bike, rental of our 8-seater bus, free parking.
- Health care: Ergonomic workspace, subsidy for computer glasses.
- Well-being: Lunch menu, fruit basket, beverages, foosball, darts, and table tennis.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Neumeier Edv
neumeier AG has been a software company in Lower Bavaria since 1996. More than 100 experienced employees advise and support small and medium-sized enterprises as well as tax firms in IT and software topics. The core competencies are network technology, data protection and commercial software.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Clerk
- Location
- Mallersdorf-Pfaffenberg
- Working Model
- Onsite
- Diversity
- Open for all genders
