Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle complex IT requests, perform troubleshooting, assist with repairs, manage IT assets, train colleagues, and create documentation to ensure high-quality support services.
Job Technologies
Your role in the team
- Provision of advanced IT support and handling escalated as well as complex IT issues.
- Management of inquiries and tickets, including documentation, data maintenance, and SLA compliance.
- Conducting fault analyses as well as supporting soft- and hardware repairs.
- Management of hardware flow for new and departing employees, and IT asset management.
- Monitoring systems, updating customer portals, and supporting on-site as well as remote deployments (Hands & Eyes).
- Training and coordination of colleagues as well as the creation of standard operating procedures and documentation.
- Ensuring confidentiality, up-to-date templates and internal reports, as well as willingness to travel and occasionally work outside regular working hours.
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Our expectations of you
Qualifications
- Handling ticketing systems and Windows operating system.
- Good German (C1) and English (B2) skills.
Experience
- You are a trained IT specialist (m/f/d) for System Integration with several years of professional experience.
- Software and hardware skills in second-level support as well as experience in the Microsoft environment.
- Experience with Intune Azure or SCCM.
- Experience with SCCM and MS Intune is an advantage.
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What we offer
- Enthuse customers and provide best experience through best in class hardware, software and technical support services.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
On-site IT support staff
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
