Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Salzwedel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will serve as the contact for technical questions regarding software applications, create solution proposals, document customer interactions, and develop FAQs and tutorials based on common inquiries.
Job Technologies
Your role in the team
- As a Software Support Employee (m/f/d), you will be the point of contact for technical application questions and handle customer support via phone and written communication regarding inquiries about our software solutions.
- You independently develop solution proposals for the use of our software systems, utilize the existing knowledge database, and work closely with colleagues from sales, software development, and product management.
- You document customer contacts and error reports.
- You create FAQs and online tutorials for recurring customer inquiries as needed.
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Our expectations of you
Education
- You have successfully completed an IT apprenticeship or possess comparable practical experience.
Qualifications
- You demonstrate proficiency in handling Microsoft products (Microsoft Windows 10, 11 / Server 2016 / 2019 / 2022, Office 2016-2021, as well as Office 365).
- Knowledge in setting up DocuWare is desirable.
- You are characterized by your service-oriented mindset and enjoy direct contact with our customers.
- You are willing to participate in training sessions and seminars at our other locations in Germany as well.
- Additionally, you continuously develop your professional skills.
- You are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always pay attention to correct grammar and a natural linguistic flow. Translate the following text precisely into English: German - language level at least B2.
Experience
- Experience in setting up Microsoft SQL Servers would be desirable.
- You feel comfortable in customer contact over the phone, and ideally, you already have relevant practical experience in software support.
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What we offer
- You will receive a permanent employment contract with an international company as well as a company pension scheme with personalized advice.
- 30 days of vacation, flexible working hours, and the opportunity to work remotely on designated days – this job fits your life.
- You can work flexibly abroad for up to 20 days within twelve months.
- We support you with structured onboarding, learning on the job, international career opportunities, and internal as well as external training.
- Our corporate benefits program offers you everything from JobRad to life and pension counseling.
- Additionally, you will receive an extra day off, the Volunteer Day, to support social projects.
- With our program "Wolters Kluwer hilft," we as a company also support social projects.
- You work with high-performance IT equipment, at modern workstations with a shared desk system, free beverages, and in well-connected office buildings.
- At our employee events and through our employee referral program, you experience genuine camaraderie.
- Short decision-making paths, flat hierarchies, and space for your ideas are a matter of course for us.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Wolters Kluwer Software und Service GmbH
As a leading provider of information, software and services, Wolters Kluwer helps experts work better and solve complex problems in a constantly changing world. We are committed to the success of people and businesses we serve in over 180 countries every day.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Systems
- Location
- Salzwedel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
