Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you assist the IT Governance team, collaborate with process owners, develop ITIL-based processes, conduct training sessions, and evaluate their effectiveness for management reporting.
Job Technologies
Your role in the team
- You are a member of the IT Governance team and support the IT Operations organization in specifying, establishing, and improving our IT processes.
- You collaborate with the process owners and stakeholders to standardize and simplify our processes.
- You orient yourself to the ITIL framework.
- You act as a multiplier in the establishment and training of new processes.
- You establish mechanisms to assess the effectiveness of implemented processes and report the status to HFTS management.
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Our expectations of you
Education
- A completed degree in the IT field or a comparable qualification - alternatively, relevant professional experience that underscores your expertise.
Qualifications
- You work solution-oriented, are a team player, and enjoy familiarizing yourself with new topics.
- You enjoy taking responsibility for your topics and driving projects forward independently.
- You can empathize with the perspectives of different stakeholders and independently drive improvements.
- You have practical knowledge of ITIL.
- Very good German skills & good English skills complete your profile.
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What we offer
- Full-time, permanent position.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
- 🏝️Summer and Christmas Bonus
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Hermes Germany GmbH
Hermes Germany is a leading logistics provider based in Hamburg. We partner with numerous online retailers and multi-channel merchants both in Germany and abroad. Our focus is on delivering packages nationwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Process Expert
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
