Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stockach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will address user requests in 1st and 2nd level support, optimize Microsoft 365 services, enhance IT tools, and monitor IT services through a monitoring system.
Job Technologies
Your role in the team
- IT contact person in the Workplace team for Office and Production areas
- Recording and resolving user requests via the ticket system
- Independent handling of tickets in 1st Level Support as well as in the area of responsibility, including 2nd Level Support.
- Administration, further development, and automation of Microsoft 365 services such as Office 365, SharePoint, Intune, Autopilot, as well as Security and Compliance.
- Optimization and configuration of IT tools (including software deployment, monitoring, IT security, asset management, and scripting)
- Participation in the development and further enhancement of a self-service platform
- Support with the rollout of software and hardware
- Monitoring of the IT service via the monitoring system
- Analysis of reports and KPIs to identify optimization potential
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed training in the IT field, e.g., as an IT specialist (m/f/d) or a comparable qualification. For candidates with relevant professional experience, career changers are also possible.
Qualifications
- In-depth knowledge of administering Microsoft 365 services
- Understanding of IT security standards and data protection requirements
- Routine use of helpdesk tools such as remote control, software deployment, ITSM, as well as troubleshooting and documentation.
- Knowledge of automation with PowerShell is an advantage.
- ITIL certification is an advantage
- High customer and service orientation as well as team spirit
- Good German and English skills in spoken and written form
Experience
- Experience with Active Directory, Azure AD, Exchange Online, Intune, Conditional Access, and Security & Compliance Center
- Ideally, professional experience in IT support and user assistance.
- Experience with PC installation and configuration, software deployment, network printers, and license management.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ETO GRUPPE
Since 1948, the ETO GRUPPE has been developing and manufacturing electromagnetic valves, actuators, sensors and modules for customers worldwide. A decisive success factor and guarantor of quality and innovation are around 2,300 employees who work together as a team at the ETO sites in Germany, Poland, USA, China , India and Mexico.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Service Desk Specialist - IT Workplace Administrator
- Location
- Stockach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
