Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 1st-level support requests in the Windows environment, install software, manage users in Active Directory, and take care of onboarding and documentation in the IT service desk.
Job Technologies
Your role in the team
- 1st-level support for our users in the Windows environment (including hardware, software, and network inquiries)
- Acceptance, classification, and prioritization of requests in the IT Service Desk
- Coordination and execution of onboarding, job changes, and offboarding of KZVN employees.
- Coordination of hardware and software requirements for procurement as well as inventory management and goods distribution
- Installation of software on PCs, notebooks, tablets, and smartphones
- Maintenance and further development of the IT knowledge database and the CMDB.
- Support in the area of software packaging, also for the provisioning of development tools.
- User and computer management in the Active Directory / domain network of KZVN
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist (m/f/d) for system integration or a comparable qualification with relevant focus, as well as solid professional experience in IT application support.
Qualifications
- Good MS Windows and MS Office skills (Windows 11, Office 202x)
- High customer and service orientation as well as enjoyment in working with colleagues.
- Confident demeanor, a positive attitude, and excellent communication skills.
- Very good German and basic technical English skills.
Experience
- Several years of professional experience in Service Desk or IT Support and familiarity with ticketing systems (Atlassian Jira) are desirable.
- Experience with software packaging (baramundi), HCL Notes, and Linux is advantageous.
- Experience in creating system and application documentation (Atlassian Confluence)
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What we offer
- Secure, permanent position with a public employer including additional retirement benefits.
- Salary independent of Tariff
- 30 days of annual leave
- Professional development measures are supported.
- Germany Ticket as a Zero-Euro Ticket
- Hansefit corporate fitness as well as various other occupational health measures
- Open-door policy, flexible working hours, and partial home office.
- A friendly, collegial, and helpful work team.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Kassenzahnärztliche Vereinigung Niedersachsen
The Kassenzahnärztliche Vereinigung Niedersachsen (KZVN), based in Hanover, serves as the central point of contact for approximately 6,000 dentists in Lower Saxony. It is responsible for monitoring the contractual dental care and provides comprehensive services for dental practices. With over 200 employees, the KZVN handles approvals, permits, and economic efficiency checks.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support/Service Desk
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
