Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Markdorf, Rottendorf, Leingarten, Dahn
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you will manage remote support for Warehouse Management Systems, analyze error reports, troubleshoot issues, and document service cases in our ticketing system while communicating with customers worldwide.
Job Technologies
Your role in the team
- You are responsible for remote support for our software products.
- In this role, you will remotely support our Warehouse Management Systems and our logistics process control software for our customers worldwide.
- As a technical contact person, you will receive error reports from our end customers and independently perform fault analysis/diagnostics as well as troubleshooting using our remote maintenance software.
- Documenting service cases in our ticket system as well as maintaining a knowledge database are also part of your responsibilities.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist, studied computer science, or have a comparable qualification.
Qualifications
- You have knowledge in the SQL domain.
- Ideally, you have already worked with relational databases (e.g., Oracle).
- You have good English and very good German skills, both written and spoken.
- You are a team player, communicative, and service-oriented.
- A high service mentality and willingness to learn, combined with strong social skills, characterize you.
- You are ready to work in shifts and appreciate a varied schedule.
Experience
- You have good knowledge of Windows operating systems (servers and clients) as well as IT (hardware and software), and some experience with Linux is desirable.
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What we offer
- Secure job in a growing, future-oriented industry.
- Tax-free benefit-in-kind value for a diverse range of goods or services purchased, discounted lunch options.
- New way of working with extensive mobile work possible.
- Modern IT equipment at the workplace.
- Monthly employee offers via a discount portal.
- Company pension scheme, holiday and Christmas bonuses, special leave, anniversary payments.
- An Employee Assistance Program (EAP) - confidential counseling and support for health, work-related, and personal challenges.
- 30 days of work abroad per calendar year within Europe possible.
- Business Bike - also for another family member.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Seidenader Maschinenbau GmbH
With years of experience in handling pharmaceutical containers and products, as well as developing various inspection technologies, Seidenader systems are economical and trustworthy.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
3.2Culture
3.5Engineering
3.6Career Growth
3.6
Software Support Specialist
- Location
- Markdorf, Rottendorf, Leingarten, Dahn
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
