Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 64.000 to 72.000€ gross/year
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will enhance the digital workplace, coordinate service providers, optimize workplace services, and ensure a positive user experience in IT processes within an international environment.
Job Technologies
Your role in the team
- Shape the digital workplace of tomorrow - as the interface between business, IT, and service partners.
- They ensure that our employees in Germany can work reliably, modernly, and efficiently – with robust Workplace Services, clear provider management, and a positive user experience.
- Further development of Workplace Services together with our central teams - from end devices to collaboration tools.
- Management of service partners through quality, KPIs, SLAs, and user satisfaction.
- Coordination of critical incidents and ensuring sustainable improvements.
- Professional support for onboarding/offboarding, asset lifecycle, and CMDB quality.
- Transparent reporting regarding service quality, costs, compliance, and governance.
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Our expectations of you
Education
- IT training, additional qualification or comparable practical experience.
Qualifications
- Proficient in ITIL, ServiceNow, workplace technologies, SLAs, and KPIs.
- Service-oriented, clear communication with business stakeholders, IT, and international teams.
- Excellent German and English skills.
Experience
- Several years of experience in IT service, workplace, or infrastructure management.
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What we offer
- The currently planned base salary for this position ranges between €64,000 and €72,000 per year.
- This amount includes the 13th monthly salary and vacation pay.
- The actual compensation will be determined based on your qualifications and professional experience.
- The position is classified in pay group K of the collective agreement for the confectionery industry of the state of Hesse.
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Topics You Will Work On
Job Locations
About Your Employer
Ferrero
Ferrero ist ein Familienunternehmen mit einer äußerst fortschrittlichen und globalen Einstellung und weltbekannten Marken wie Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® und Kinder Überraschung®. Während die Liebe zu unseren Marken weiter gedeiht, wächst auch unsere globale Reichweite.
Description
- Founding Year
- 1946
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technology Workplace Manager
- Salary
- 64.000 to 72.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.39.589 to 43.699 € net/year · Tax class I
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
