Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for receiving and resolving IT/TK issues, performing on-site analyses, and participating in projects to ensure compliance with service level agreements.
Job Technologies
Your role in the team
- Acceptance of assigned IT / telecom disturbances in the tool, troubleshooting, and their documentation in the procedures.
- Execution of on-site activities within the scope of IMACD's in the IT and telecommunications environment.
- Fault analysis for identifying local issues in IT/telecommunications technology.
- Participation in projects.
- On-site support for the central operations.
- Implementation of the agreed Service Level Agreements.
- Coordination and execution of DGUV V3 inspections.
- Cyclical provision of on-call duties.
- Performing tasks that require agility, coordination, and working in changing body positions, including lifting and carrying printers, monitors, and telephones, as well as sitting at a desk.
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Our expectations of you
Education
- Completed training as an IT systems electronics technician, IT specialist in system integration (m/f/d), or a comparable qualification.
Qualifications
- Knowledge of ticketing systems, knowledge bases, and IT processes (ITIL).
- Fluent German skills in spoken and written form, as well as a Class B driver's license, are required.
Experience
- 3 years of professional experience in the specified areas of responsibility.
- Experience in order processing and fault elimination in IT/TK (hardware, networks, and telecommunications) in on-site service at the user's location.
- Experience and competence in the DGUV V3 area are advantageous.
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What we offer
- BWI offers a competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- We offer 30 days of annual leave, 1 traditional day off, plus options for individual adjustments.
- Through our benefit app, you receive a monthly credit, and additionally, tax advantages are available for public transport tickets.
- We enable flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account, for instance for a sabbatical.
- Our Jobrad offer allows leasing up to 2 bicycles.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Senior IT Service Technician
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
