Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you analyze hardware and software issues, address user inquiries regarding Windows and Office, and document all processes in the ticketing system at both First and Second Level Support levels.
Job Technologies
Your role in the team
- They analyze errors and troubleshoot issues in hardware and software.
- They assist users with all inquiries related to Microsoft Windows and the Microsoft Office suite.
- You create the entire IT documentation via the ticket system.
- You handle all incoming inquiries in the IT Service Desk or Helpdesk at First or Second Level, depending on the project and your IT knowledge.
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Our expectations of you
Education
- Completed IT vocational training, for example as an IT specialist for system integration, IT customer support, IT system electronics technician, IT system merchant, IT service technician, information electronics technician, or a comparable qualification or experience.
Qualifications
- Knowledge of Windows Client operating systems (Windows 7, Windows 10) as well as MS Office products.
- Knowledge of hardware IT devices such as notebooks, desktops, or smartphones.
- Very good knowledge of German.
Experience
- Ideally, technical experience in on-site service or user support.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Technician
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
