Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.901 € gross/month
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead IT support, optimize processes for first- and second-level support, and provide project consultation. You also oversee external service providers and guide the training of junior staff.
Job Technologies
Your role in the team
- Assuming overall professional responsibility for the stable and compliant operation of IT support.
- Further development and optimization of the ticket system and processes for first-level support, as well as selected second-level support cases.
- Strategic planning and conceptualization of the specialized team's tasks.
- Providing expert advice in internal and cross-organizational project contexts.
- Management of external service providers to support the Service Desk.
- Providing technical training and supervision of junior staff (dual students, apprentices, and/or interns).
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Our expectations of you
Education
- Degree in Information Science or Engineering, or training as an IT Specialist in System Integration, or an equivalent completed communication technology vocational training with several years of proven professional experience in the relevant field.
Qualifications
- In-depth ITIL knowledge of best practices, particularly in incident, problem, and service level management. ITIL certification is an advantage.
- Excellent knowledge of ticketing systems.
- A broad technical IT understanding, e.g., Windows operating systems, Active Directory, network fundamentals, clients and peripherals, etc.
- Good knowledge in the field of IT security, basic understanding of ISMS processes as well as legal and organizational requirements (e.g., BSI baseline protection, KRITIS requirements).
- Knowledge in project management and process understanding, especially in the public sector environment (e.g., during rollouts and migrations).
- Excellent communication skills in dealing with internal clients, stakeholders, and escalations, as well as team spirit and empathy.
Experience
- Several years of relevant professional experience in a leadership role.
- Experience in designing, analyzing, optimizing, and monitoring ticketing and support processes.
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What we offer
- A permanent and crisis-proof employment relationship.
- The remuneration is based on suitability and professional experience according to EG 13 in accordance with TV EntgO-DRV and ranges from gross €4,901.11 per month in level 1 (4,901.11€) to level 6 (025.87€), depending on credited professional experience, as well as an annual special payment of 75% of the average monthly salary.
- The individual classification and assignment to the respective pay grade are based on your relevant professional experience that can be credited and the collective agreement regulations at the time of hiring.
- 30 days of vacation with a 5-day workweek (additionally, December 24th and December 31st are non-working days).
- On a weekday birthday, you receive half a day of work time as a gift.
- Flexible, family-friendly working hours.
- Part-time employment within the framework of collective agreement / legal regulations.
- Option for daily mobile working and alternating telecommuting.
- All social benefits of the public service, including supplementary pension schemes.
- Job Ticket Germany.
- Actions for health promotion.
- Discount campaigns and employee offers through the European market leader, corporate benefits.
- For their family-friendly HR policy, Deutsche Rentenversicherung Hessen was awarded the "audit berufundfamilie" certificate.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Team Leader Service Desk
- Salary
- from 4.901 € gross/month
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
