Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Oeynhausen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle user requests globally, coordinate internal IT inquiries, and install as well as maintain software and hardware in our client management systems.
Job Technologies
Your role in the team
- Recording, qualification, and processing of user reports worldwide as well as internal coordination of inquiries.
- Support of users on-site, by phone, via chat, and through remote control.
- Installation, configuration, and maintenance of software and hardware in conjunction with our client management systems.
- Support in analysis, concept development, and coordination of new IT solutions (e.g., implementation of new software solutions within the group, further development of IT infrastructure) together with the respective solution and technology partners, taking into account opportunities, risks, costs, and services.
- Assistance in the development and expansion of a self-service support portal for users to continuously improve service quality and availability of IT and to optimize processes.
- Ensuring high service quality through customer- and solution-oriented communication as well as documentation in knowledge bases.
- Occasional on-site assignments at affiliated companies or weekend work.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field, e.g., IT specialist (m/f/d), or comparable professional experience.
Qualifications
- Extensive knowledge in the areas of (wireless) networks, hardware and software management, as well as products from vendors such as Microsoft, Citrix (optional), and Fortinet (optional), and the ability to apply this knowledge in the Service Desk.
- Strong service mindset and a high level of service orientation, as well as enjoyment in working collaboratively within a team.
- Excellent German language skills in spoken and written form, as well as good language skills in English (additional languages are welcome), complete your compelling profile.
Experience
- Experience with ticketing systems.
This text has been machine translated. Show original
What we offer
- Commitment to Environmental Protection and Occupational Safety: Together with you, we at DENIOS make an important contribution to environmental protection and the safety of our customers' employees.
- Competitive compensation: We offer an attractive salary package.
- 30 days of vacation: Enjoy ample time for relaxation and personal freedom.
- Flexible working hours / Flextime: Shape your workday flexibly and benefit from our flextime policy.
- Mobile working: Flexibility through partial opportunity for remote work by arrangement.
- Company pension scheme: Secure your financial future with our company pension scheme.
- E-Bike Leasing: Take advantage of our attractive e-bike leasing offer for an environmentally friendly and healthy commute to work.
This text has been machine translated. Show original
Benefits
Food & Drink
More net
Work-Life-Integration
Job Locations
This is your employer
DENIOS AG
DENIOS is a company specializing in the production and distribution of products for occupational environmental protection. It is headquartered in Bad Oeynhausen, North Rhine-Westphalia. In 2018, the company generated sales of 190 million euros with 891 employees.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk Employee
- Location
- Bad Oeynhausen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
