Job
You monitor and optimize ITSM processes, create decision-making reports, conduct audits, and align process requirements with stakeholders while continuously working on improvements.
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Your role in the team
- As part of an interdisciplinary team, you monitor compliance with, effectiveness, and efficiency of ITSM processes using defined KPIs and identify areas for action based on your findings.
- You prepare regular, decision-ready reports on process compliance for line and process management.
- You conduct audits and reviews, initiate and track the resulting improvement measures with stakeholders, and take on operational tasks across processes.
- You coordinate process requirements with internal and external user groups and the product management team for the ITSM tool in use.
- You ensure that documentation, tools, and training materials comply with current laws, standards, and regulations.
- You create release plans and manage their implementation.
- You support the definition and staffing of roles required for the project.
Our expectations of you
Education
- A completed degree in computer science or business informatics.
- Alternatively, a relevant vocational qualification (e.g. IT specialist) plus several years of relevant professional experience.
Qualifications
- In-depth knowledge of ITIL and an agile mindset that you confidently combine with traditional process management.
- Process knowledge in incident, event, change, and release management.
- Strong conceptual skills, a proven track record of taking responsibility for results, and confident stakeholder management at various levels.
- Structured, analytical approach to work and excellent communication skills for complex challenges.
- You have excellent written and spoken German and English skills.
Experience
- Proven experience in designing, implementing, operating, and continuously improving ITSM/ITIL processes in complex, large-scale IT environments.
- At least 1 year of experience in public administration.
- Experience with ITSM tools such as ServiceNow.
What we offer
- 30 days of annual leave and the opportunity to work remotely from anywhere in the EU give you the freedom to recharge and gain new perspectives.
- Flexible working hours, remote work, and part-time options allow you to shape your work and daily life to suit you—always in coordination with your team and projects.
- With the ]init[ Academy, training courses, certifications, and cross-functional knowledge sharing, you’ll continue to grow professionally and personally.
- Benefit from cross-functional knowledge sharing and continue to grow alongside your colleagues.
- JobRad, public transport subsidies, and other mobility benefits help you get around flexibly and sustainably.
- Welcome Week, structured onboarding, and buddy programs ensure a smooth start and help you quickly settle into the team and your projects.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
- 50-249 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.6
- Team culture
- 3.8
- Career growth
- 3.6
- Working conditions
- 4.4
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