Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Cologne, Gütersloh, Leipzig, Rostock, Oldenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure on-time service delivery and quality, manage internal and external partners, conduct service reviews, and create analyses to enhance customer relationships.
Job Technologies
Your role in the team
- Ensuring contractual compliance in service delivery and service quality
- Monitoring of adherence to deadlines and responsibility for invoicing in regular operations
- Management of requirements and coordination of internal teams as well as external partners
- Preparation and execution of Service Reviews and Management Meetings including reporting
- Preparation of analyses, reports, and decision templates for management
- Collaboration with account and project management as well as service owners
- Identification of potential for client development and implementation in collaboration with Key Account Management.
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or a comparable qualification
Qualifications
- You are experienced in IT Service Management and communication at the management level.
- Your expertise includes ITIL processes and IT outsourcing.
- You bring solid experience in IT infrastructure projects, ideally as a Project Manager.
- Excellent spoken and written proficiency in German and English.
- Willingness to travel and high resilience characterize you
Experience
- Ideally, you have at least ten years of professional experience in a comparable position.
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What we offer
- Interested? Then apply via our online application form with your CV and salary expectations.
- We want to be a fair and inclusive employer.
- We value the diverse perspectives that a varied workforce brings.
- Therefore, we are actively seeking individuals who can enrich our company through their identity, background, and personal experiences, with or without disabilities.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Bertelsmann SE & Co. KGaA
Bertelsmann is a multinational enterprise that functions in roughly fifty countries across the globe. It comprises of RTL Group, Penguin Random House (a trade book publisher), Gruner + Jahr (magazine publishing firm), BMG (music business entity), Arvato service provider, Bertelsmann Printing Group, Education Division and lastly Bertelsmann Investments – an extensive array of investment funds.
Description
- Company Size
- 250+ Employees
- Founding year
- 1835
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Senior IT Service Manager
- Location
- Hamburg, Cologne, Gütersloh, Leipzig, Rostock, Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
