Job
- Level
- Experienced
- Location
- Töpen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will support our Retail POS systems, analyze disruptions, and handle service requests in 2nd-level support while conducting user training and creating technical documentation.
Job Technologies
Your role in the team
- Our self-developed retail POS systems form the core of the technical processes in our stores.
- As part of our Retail IT team, you will be responsible for the maintenance and support of these systems and contribute to the further development of our IT landscape.
- Furthermore, you serve as the central point of contact for our users in their daily operations.
- Independent handling of incidents and service requests in 2nd-level support.
- Analysis, fault diagnosis, and sustainable resolution of issues in the POS area.
- Management and coordination of external service providers during disruptions, rollouts, and installations.
- Execution and documentation of software, hardware, and functionality tests.
- Support in the implementation of new hardware and software components.
- Creation and maintenance of technical documentation, manuals, and knowledge bases.
- Conducting user training sessions and supporting users with technical inquiries.
- Participation in the continuous improvement of support processes and service quality.
- Close collaboration with development, infrastructure, and external partners.
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Our expectations of you
Education
- Completed training in the IT sector or a comparable qualification.
Qualifications
- Good knowledge of Windows operating systems, networks, and hardware.
- Analytical thinking skills as well as a structured and solution-oriented way of working.
- Strong communication skills and a service-oriented demeanor.
- Enjoyment in collaborating with users, departments, and external service providers.
- Willingness to familiarize oneself with new technologies and systems.
Experience
- Experience in IT support, helpdesk, or application operations.
- Experience with ticketing systems and support processes according to ITIL is an advantage.
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What we offer
- We offer a secure job and a career with real prospects.
- Design your workday flexibly, with an annual working time account and the option for remote work.
- Support for Family & Future: How Childcare Subsidies and Company Pension Plans Work.
- We subsidize your corporate massage.
- 20% employee discount at our Denns BioMarkets, monthly offers on our Corporate Benefits platform, and the option of company bike leasing.
- With our subsidy for the Germany ticket.
- Exciting training opportunities: On our own eLearning platform "Wissen macht BIO," you can further your education with a variety of courses or take advantage of our engaging training programs.
- Our annual team events are not neglected.
- A comprehensive bio offering can be found in our company cafeteria at the Töpen location.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Dennree Gruppe
The dennree Group is the leading organic specialty retailer in the German-speaking region with headquarters in Töpen, Upper Franconia. The group of companies includes, among others, the organic specialist retailer Denns BioMarkt. The aim of dennree is to make organic products available nationwide within the framework of a near-natural economy and to fulfill the wishes of customers for a wide variety of organic products.
Description
- Founding Year
- 1974
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
Employer reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.0Engineering
3.0Career Growth
3.2Culture
3.2
IT System Administrator & Support - Retail POS Systems
- Location
- Töpen
- Working Model
- Onsite
- Diversity
- Open for all genders
