Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT service inquiries via phone and email, perform first diagnostics on hardware and software issues, and support IT projects and rollouts.
Job Technologies
Your role in the team
- Staffing of the IT Service Desk.
- Acceptance and processing of user inquiries via telephone, email, and ticket system.
- Analysis and classification of disturbances and service requests.
- Initial diagnosis of hardware and software issues.
- Installation and configuration of hardware and software.
- Participation in IT projects and rollouts.
- Coverage of remote and field support.
- Setup and management of user accounts and access rights.
- Documentation of solutions and processes.
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Our expectations of you
Education
- Successfully completed training with an IT focus.
Qualifications
- Mandatory: Certification in ITIL V2 Service Manager or ITIL V3 Expert or higher.
- Proficient handling of service center/hotline technology or tools.
- Very good German skills (at least C1) as well as good English skills (at least B2).
Experience
- Initial professional experience in User Help Desk or IT Support.
- Practical experience with MS Office products (2016 and higher).
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What we offer
- We support occupational pension schemes and subsidize them with 20% from the first day of employment.
- We finance an occupational health insurance for you to reduce your additional costs in case of illness, for preventive services, or aids (for statutory and private insured individuals).
- Additional personalized benefits optimize your salary.
- We support you as a parent by reimbursing the difference to child sickness benefit during the first two days of your child's illness.
- We offer you a cost-effective shopping experience with our Corporate Benefits app, featuring a selection of over 800 top brands.
- We offer you health promotion and mobility measures, e.g., with our JobRad program.
- We rely on long-term collaboration combined with a trusting and respectful approach.
- We offer you the opportunity for strategic and personal further education and development.
- We contribute to your work-life balance through flexible working hours and remote work.
- We receive top ratings from our employees (87% recommendation rate in the last 12 months and a score of 4.3 on Kununu).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
User Help Desk employees
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
