Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support requests via phone, email, and ticket systems, solve technical issues, document procedures, and assist users with IT questions and software projects.
Your role in the team
- Receiving support requests via phone, ticketing system, and email.
- Analysis and resolution of technical issues in first-level support.
- Documentation of support processes in the ticket system.
- Support users with IT questions and issues (e.g., password resets, software installation, printer problems).
- Escalation of complex or technical issues to 2nd Level Support.
- Participation in the optimization of internal IT processes and workflows.
- Support of software projects.
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Our expectations of you
Education
- Completed IT training, e.g., Fachinformatiker for System Integration or a comparable qualification.
Qualifications
- Excellent communication skills in German (from C1), English language skills are desirable.
- Friendly demeanor, service orientation, and strong communication skills.
- Independent, structured way of working and team skills.
Experience
- Practical experience in Service Desk / 1st Level Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Theodorus Stiftung
The Theodorus Foundation is a non-profit organization specializing in the care and support of vulnerable groups, including children with life-limiting illnesses and elderly individuals in nursing homes.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT support / 1st level support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
