Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you resolve technical issues in 2nd Level Support, analyze user problems, perform network diagnostics, manage mobile devices and Windows clients, while also contributing to IT projects.
Job Technologies
Your role in the team
- In your new role, you will be responsible for the qualified handling of incidents and service requests in 2nd level support, ensuring that our colleagues are quickly back to work.
- You analyze more complex user issues, perform initial network diagnostics, and assist in resolving technical disruptions.
- The management and administration of our mobile devices (Android) also fall within your responsibilities.
- In the ITSM tool, you document all processing steps in a traceable and structured manner.
- In addition, you will manage our approximately more than 10,000 Windows clients (Windows 10 & 11) as well as over 10,000 smartphones - and actively participate in exciting IT projects to continuously develop our infrastructure.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed training in the IT field, e.g., as an IT specialist in system integration, and have already gained practical experience in 2nd level support.
Qualifications
- You are familiar with ticketing systems and are confident navigating the Microsoft environment (Active Directory, Microsoft 365, Intune).
- Ideally, you have already had some initial contact with ITIL processes and are eager to further expand your knowledge.
- What matters to you: quick assistance, thorough documentation, and a collegial team spirit.
This text has been machine translated. Show original
What we offer
- Attractive salary: + proportional 13th month salary + employee stock ownership plan.
- Good people know good people: Employee referral program with up to €2,550 bonus for successful placement.
- Flexible working hours: between 7 a.m. and 10 p.m., remote work.
- Many vacation days: 30 days + Christmas/New Year's Eve + 2 days optional through salary conversion.
- Perspectives + SPIE Academy: diverse development opportunities in various fields as well as individual, professional, and personal training and development.
- Opportunity to make a difference: contribute to a climate-friendly future, work at the EUREF Campus Düsseldorf: an international showcase for the energy transition.
- Other: Access to corporate benefits and company bike leasing available.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
More net
- 🚙Company Car
- 🍰Employee Stock Option
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
- 🏝️Summer and Christmas Bonus
Food & Drink
Job Locations
This is your employer
SPIE GmbH
As the leading partner for energy infrastructure, SPIE provides comprehensive services to utilities and industry. We offer a wide range of services, from engineering and construction to operations and maintenance.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT 2nd Level Support Engineer
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
