Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Herleshausen
- Working Model
- Onsite
Job Summary
In this role, you will provide onsite support for end-user devices, manage hardware maintenance and asset management, ensuring smooth operation of the IT infrastructure.
Job Technologies
Your role in the team
- Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
- Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
- Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
- Coordinate with vendors for hardware issues and take ownership of complex incidents.
- Manage incidents and problems, and support local IT projects and rollouts.
- Maintain accurate asset records in the central CMDB.
- Serve as primary IT support at your location, including occasional support for other sites across Europe.
- Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
- Represent and promote IT services within the organization.
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Our expectations of you
Qualifications
- Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
- Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
- Basic understanding of warehouse operations and handheld device configuration
- Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
- Knowledge of ITSM tools (e.g., ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
- Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
- Excellent communication, time management, and collaboration skills across all levels
- Presentation and training abilities for small groups
- Good English and German skills
Experience
- Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
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What we offer
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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Job Locations
This is your employer
Maersk Deutschland A/S & Co. KG
Maersk Deutschland A/S & Co. KG is a leading logistics company specializing in container logistics and comprehensive transport solutions. With a wide range of services including warehousing and road transport, it serves customers worldwide.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Logistics, Transportation
Senior IT Support Technician
- Location
- Herleshausen
- Working Model
- Onsite
- Diversity
- Open for all genders
