Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 33.000 to 45.000€ gross/year
Job Summary
In this role, you are a technical point of contact for clients, handling support tickets, assisting with configuration questions, writing SQL queries, and developing fixes in .NET and ASP.NET Core systems.
Job Technologies
Your role in the team
- You are the technical contact for the customers' IT departments and integration partners - via ticket, email, and direct communication.
- You identify disruptions and inquiries, define their scope, and guide them to resolution.
- You assist with configuration questions and changes to existing integrations.
- You directly verify data configurations in the database and write your own SQL queries for this purpose.
- You reconstruct how a data record was created: which interface delivered what and when, and why the result looks the way it does.
- You analyze logs and interface recordings and submit requests accordingly.
- You familiarize yourself in detail with the specification of the industry standard and the interface documentation.
- You internalize the underlying business processes - from the article master data, through price and availability inquiries, to ordering and documentation.
- You assess whether a reported behavior is a bug, a configuration issue, or compliant with specifications.
- You document your knowledge in analysis queries, instructions, and the knowledge database.
- You independently develop simple bug fixes in both product generations - with an AI coding assistant as a permanent tool.
- You ensure every change with automated tests and submit it for code review.
- You hand over larger or architecture-relevant topics to the development team in a well-prepared manner.
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Our expectations of you
Education
- A completed IT apprenticeship (e.g., Fachinformatiker for Application Development), a degree, or comparable practical experience.
Qualifications
- Secure SQL: You write queries across multiple tables with joins and aggregations and are comfortable navigating unfamiliar data models.
- Understanding of web interfaces: REST/JSON and SOAP/XML, HTTP status codes, API key authentication.
- Fundamentals of programming, ideally in C#/.NET: You read existing code, understand a stack trace, and work with Git.
- Practical experience with AI coding assistants - and the judgment to review their results instead of adopting them.
- Analytical thoroughness: You are only satisfied when the cause is proven.
- Enjoyment of technical expertise: You read a technical specification thoroughly and think in business processes.
- Clear, assertive communication with clients. Fluent in German, good in spoken and written English.
Experience
- At least two years of experience in Application Support, interface management, or software development.
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What we offer
- You work with two technology stacks: a .NET Framework system on Microsoft SQL Server and an ASP.NET Core system on PostgreSQL.
- A role with depth: You are responsible for customer cases from analysis to the delivered correction.
- AI as a standard tool: A professional AI coding assistant is part of your workplace.
- Short communication channels: You work directly with the product developers.
- Family-oriented work environment: A motivated team and many company events.
- Catering: Partially included (drinks, lunch, and ice cream!).
- Performance-based compensation: Additional benefits such as time off on Christmas Eve and New Year's Eve.
- Good transport links: Tram right outside, parking spaces.
- Development opportunities: Personal development and specialization options.
- Home office: Option to work from home 1 day per week.
- Employment contract: A permanent employment contract.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Tridata Gmbh
Tridata GmbH, a renowned software company based in Nuremberg, has been developing tailored solutions for the digitalization of trade processes since 2005. Their offerings include inventory management and cash register systems specifically designed to meet the needs of bicycle shops and wholesalers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Application Support Engineer B2B Integration
- Salary
- 33.000 to 45.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.22.950 to 29.643 € net/year · Tax class I
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
