Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ismaning
- Working Model
- Onsite
Job Summary
In this role, you handle service requests via phone, email, and ticket systems, document your activities in detail, and keep customers continuously informed about the status of their requests.
Your role in the team
- You handle service requests via phone, email, and ticket system.
- You qualify the service requests and record missing information accordingly.
- You handle 1st level support inquiries.
- You maintain continuous communication with clients/users to keep them informed about the status of their inquiries.
- You describe completed activities in detail in the ticket system.
- You document service deployments in technical detail and continuously review and update the documentation.
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Our expectations of you
Qualifications
- You enjoy engaging with clients.
- You are solution-oriented and possess a de-escalating as well as proactive mentality.
- You are a tech whiz.
- You know that communication is key.
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What we offer
- You share the same values and follow a common vision.
- The company culture is more than just an old fruit bowl.
- You have time and energy left for life, family, friends & leisure.
- Your health always comes first.
- You work with people who are excited about their jobs even on Monday.
- Communication is always open, respectful, and constructive.
- You are listened to and can actively contribute your own ideas.
- Your area of responsibility and mutual expectations are clearly defined.
- If you do a good job, your career will develop automatically.
- You can be yourself because we are all a little crazy here too, and we really have a lot of fun together.
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Job Locations
About Your Employer
OXITGEN AG
OXITGEN AG is a renowned IT consulting company based in Pullach im Isartal, specializing in innovative technologies and automation solutions for digital transformation. The company places great importance on open communication and high quality, creating a professional work environment characterized by fun and humor. A team of experienced developers and consultants works on developing web applications, mobile apps, and cloud solutions to optimize customer processes.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Staff - 1st Level / Service Desk
- Location
- Ismaning
- Working Model
- Onsite
- Diversity
- Open for all genders
