Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will handle internal IT requests in 1st and 2nd level support, conduct troubleshooting, and assist users with Microsoft 365 and onboarding and offboarding processes.
Job Technologies
Your role in the team
- Handling and processing of internal IT requests in 1st and 2nd level support, including prioritization and sustainable problem solving.
- Ensuring stable IT operations through error analysis, troubleshooting, and support on-site, via telephone, and remotely.
- Planning and technical implementation of onboarding, offboarding, and role changes in close coordination with HR and business units.
- Administration of user accounts, permissions, and access in Microsoft 365, Entra ID, and Exchange Online.
- Support of telephony and communication solutions as well as assisting the departments in their use and further development.
- Participation in internal IT projects as well as structured documentation of tickets, solutions, and standard processes.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Good knowledge in supporting Windows workstations, Microsoft 365 applications, mobile devices, and workstation hardware.
- Basic understanding of network, VPN, remote, and hybrid work environments, as well as a structured approach to work within a ticketing system.
- Very good German language skills and good English language skills, both written and spoken.
Experience
- Experience in 1st and 2nd Level Support with a strong service and solution orientation.
- Practical experience in user and permission management (Active Directory, Entra ID, Microsoft 365, Exchange Online).
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What we offer
- An open and appreciative corporate culture
- An individual and structured onboarding process
- 30 days of vacation plus Christmas Eve & New Year's Eve off
- The opportunity to support a social organization of your choice for one workday per year.
- Subsidy for the Germany Ticket
- A comprehensive sports & wellness offer via EGYM Wellpass
- Bicycle leasing via JobRad
- Support from the Fürstenberg Institute in all aspects of life
- Monthly tax-free top-up of your Climate Card by givve®
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Benefits
More net
Job Locations
This is your employer
Kern Ag
Die KERN AG, Sprachendienste ist ein führender Anbieter im Bereich der weltweiten Kommunikation mit über 60 Niederlassungen und Tochterunternehmen auf der ganzen Welt. Zu den von der KERN AG, Sprachendienste angebotenen Dienstleistungen gehören Übersetzen und Dolmetschen in alle Weltsprachen, Dolmetscher- und Personenführungsanlagen, Software-, Multimedia- und Webseiten-Lokalisierung, Translation-Memory- und Terminologieverwaltung und -beratung, multilinguales Desktop-Publishing sowie Sprachen- und Kommunikationstraining für Fach- und Führungskräfte.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
