Job
In this role, you independently manage image services, analyze and address incidents, ensure SLA compliance, and optimize operational processes for clinical software. You also plan technical measures and create documentation.
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Your role in the team
- Independent management and maintenance of assigned services, ensuring their availability.
- Analysis, prioritization, and handling of incidents, service requests, problems, and changes.
- Ensuring compliance with agreed SLAs, internal policies, and quality standards.
- Close coordination with adjacent service areas to ensure stable overall operations.
- Analysis and optimization of service-related operational processes.
- Identification of improvement measures to increase stability, quality, and efficiency.
- Implementation of technical measures in a service context (e.g., updates, configuration changes, minor migrations).
- Active participation in the continuous improvement process (CIP).
- Technical contribution to service-related projects.
- Planning and implementation of project tasks within the area of responsibility.
- Coordination with project managers, business consultants, and specialist departments.
- Translating business requirements into actionable technical measures.
- Creation, maintenance, and continuous updating of service, operations, and process documentation.
- Ensuring documentation is traceable and auditable.
- Supporting the onboarding of new team members.
- Sharing knowledge and best practices within the team.
Our expectations of you
Education
- Completed vocational training or a degree in a technical or clinical field.
Qualifications
- Strong sense of personal responsibility and reliability.
- Analytical and solution-oriented thinking.
- Communication skills and a team-oriented mindset.
- Structured and meticulous approach to work.
- Willingness to take responsibility for processes and results.
- Willingness to travel between Kiel and Lübeck / to external clients; Class B driver’s license.
- In-depth knowledge of IT service processes, the operation of clinical software applications, or system integration.
- Basic knowledge of ITIL or comparable frameworks.
- Understanding of customer needs, process interdependencies, and service quality.
- Understanding of imaging procedures and their operation in clinical care.
Experience
- Experience working with ticketing systems, monitoring tools, and documentation tools.
What we offer
- An exciting and technically challenging work environment, offering a variety of challenges in the IT operations of a large company in an industry undergoing digital transformation.
- A team on the move, with plenty of room to shape things: Contribute your ideas, actively help develop processes, and shape the future of our IT together with us.
- Performance-based compensation and attractive working conditions.
- Flexible and family-friendly working time models with a 38.5-hour workweek.
- Part-time employment is generally possible.
- Individual training and professional development opportunities to help you continuously develop your professional and personal skills.
- Company bike leasing, as well as the opportunity to take part in company and sporting events and in the universities’ extensive sports programs in Kiel and Lübeck.
- NAH.SH job ticket for attractive and sustainable mobility.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
The Schleswig-Holstein University Hospital - UKSH - is one of the largest European centers of university medicine - together with the Christian-Albrechts University in Kiel and the University of Lübeck - international top research with interdisciplinary patient care and the education of doctors of future generations.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
Employer reviews
- Engineering
- 3.0
- Working conditions
- 3.0
- Career growth
- 2.8
- Team culture
- 3.8
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