Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neustadt an der Aisch
- Working Model
- Onsite
Job Summary
In this role, you will handle IT issue reports, document problems, create tickets, and coordinate with 2nd level support. You will actively use our knowledge base to efficiently assist customers.
Job Technologies
Your role in the team
- You are responsible for answering IT 1st Level inquiries via phone and written communication after undergoing individual training and, if necessary, obtaining the appropriate qualification.
- In the User Help Desk, your task is to handle fault reports professionally, i.e., you document the problem by creating a new ticket and, after a brief analysis, decide whether you can resolve the issue yourself or if you need to escalate the ticket to another department or the 2nd Level Support.
- When resolving less common issues, you actively collaborate with our knowledge base and report or coordinate the further course of action.
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Our expectations of you
Qualifications
- You possess a good technical understanding, which you have already demonstrated extensively through the operation of IT or computer applications (e.g., MS Office, ideally accounting software).
- Helpfulness comes naturally to you; you enjoy supporting others and solving problems.
- You can adapt flexibly to different problems and conversation partners, remaining calm and confident in every situation.
- You communicate confidently, both by phone and in writing, and have fluent German skills.
Experience
- If you already have some experience in telephone and written customer consulting or customer support, e.g., in a call center, all the better.
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What we offer
- Planned working hours with core hours from 08:00 to 17:00, with shift changes starting no earlier than 07:00 and no later than 19:00.
- New, modern offices and workplaces.
- Parking directly at the company building with free charging options for e-bikes and e-cars.
- Comprehensive onboarding as well as individual development opportunities.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
HWS Gruppe
Since 2000, the HWS Group has asserted itself through its principle - we are the spearhead of our customers! In an increasingly complex IT world, we are the agile partner for our customers who recognizes trends and risks at an early stage and always keeps the customer's IT landscape up to date.
Description
- Founding year
- 2000
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer service representative in the user helpdesk
- Location
- Neustadt an der Aisch
- Working Model
- Onsite
- Diversity
- Open for all genders
