Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oldenburg
- Working Model
- Onsite
Job Summary
In this role, you will be the main contact for AMS operations, managing service relationships, planning meetings, and executing service projects to ensure stability and customer benefit.
Job Technologies
Your role in the team
- Central contact person for the AMS operation of your client portfolio.
- Further development and maintenance of the service relationship in close coordination with account management.
- Ensuring and expanding service offerings with a focus on customer benefit, stability, and quality.
- Planning, conducting, and following up on regular service meetings with your clients.
- Creation and maintenance of service reporting, service reviews, and service runbooks.
- Ensuring smooth communication flow between clients and the service team.
- Close collaboration with the consulting team as well as support in clarifying and approving service requests.
- Active de-escalation management and coordination of corrective actions together with the Head of Service.
- Execution of service projects (e.g., transitions, release changes, optimization projects).
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Excellent communication skills in German (C1) as well as a confident, empathetic demeanor.
- Structured, self-organized working approach with an overview of multiple parallel client situations.
- Basic understanding of SAP systems and system architectures.
- Knowledge of ITIL processes as well as experience with service, ticketing, and reporting tools.
- Proficient handling of service metrics and reporting (SLA).
- You have a can-do attitude and approach topics with a solution-oriented mindset.
- You deliver results that work in everyday life, work in a structured manner, and keep service and quality in focus.
Experience
- Experience in a service or consulting environment, ideally in an SAP or AMS setting.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Ba Business Advice
When you turn to the BA, you will receive professional help with the planning and implementation of projects with SAP. No matter if it is a first feasibility study or the final implementation - we support you on your way.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.8
Culture
4.5Engineering
3.2Workingconditions
4.0Career Growth
3.8
SAP Service Manager - AMS
- Location
- Oldenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
