Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vettelschoß
- Working Model
- Onsite
Job Summary
In this role, you will provide hands-on 2nd-level support, manage incident tickets, and ensure smooth Office IT operations on-site through the installation and configuration of hardware and software.
Job Technologies
Your role in the team
- After thorough onboarding, you will take over the German- and English-speaking 2nd-level support directly on-site in Vettelschoß and ensure the reliable operation of the Office IT.
- They record disruptions in the ticketing system, document them comprehensively, and handle prioritization, classification, and escalation.
- You install and configure desktops, notebooks, printers, and software, and provide support for IT relocations as well as setting up new workstations.
- With functional and connectivity tests, you ensure that systems and devices work seamlessly together.
- You share your knowledge within the team, maintain the knowledge database, and work closely with the downstream support units.
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Our expectations of you
Education
- Completed IT training, for example as an IT specialist for system integration or IT systems electronics (all genders), as well as extensive experience in end-user support.
Qualifications
- Experience in handling professional ticketing systems, Windows 11, and Microsoft 365, basic knowledge in networking.
- German language skills at least at C1 level and good English skills.
- A reliable, team-oriented, and service-minded approach to work, as well as enjoyment in supporting users with IT-related questions.
- Willingness to occasionally work outside regular working hours as well as a Class B driver's license or equivalent.
- An ITIL certification is welcome but not a requirement – if needed, we will support you with appropriate training.
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What we offer
- Secure job: permanent contract and attractive remuneration.
- Good balance: working time account and 30 vacation days - from the fifth year of employment, even 32.
- Development: personalized further training, on-the-job training, diverse tasks, and support in obtaining certifications.
- Modern Equipment: up-to-date IT gear for your daily work.
- Mobility: discounted Germany ticket and bike leasing for city bikes, mountain bikes, racing bikes, or e-bikes.
- Financial provision: subsidy for asset-building benefits or company pension scheme.
- Strong team spirit: short decision-making processes, informal culture, friendly collaboration, and diverse team events.
- Additional extras: Health Week, referral bonus, corporate benefits, as well as access to the DATAGROUP Fanshop including a welcome voucher.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
Higher Take-Home Pay
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
About Your Employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT specialist in IT support
- Location
- Vettelschoß
- Working Model
- Onsite
- Diversity
- Open for all genders
