Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Montabaur
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the integration and further development of AI solutions in Customer Care, working on product strategy and optimization while managing requirements for innovative service content platforms.
Job Technologies
Your role in the team
- As an AI Product Owner (m/f/d) in the Executive Board's Operations Customer Care division, you will be responsible for the conceptual design, implementation, and further development of innovative AI products at the interface between Customer Care and Technology.
- Your focus is on the optimal integration of AI solutions into customer contact processes to enable the best possible experiences for customers and agents.
- Content strategy and quality assurance play a central role: They develop clear content for service content platforms, manage requirements in collaboration with AI solutions, and continuously optimize through user feedback.
- Together with internal stakeholders such as our IT and technology organization and external stakeholders, you drive the strategic development of our AI initiatives.
- You will be responsible for the end-to-end development of AI products in the Customer Care sector and will oversee the entire product lifecycle, from initial idea through implementation to optimization in live operation.
- You develop a clear product strategy and a roadmap for AI applications in the Customer Care sector and ensure their continuous implementation.
- They gather and analyze requirements in close collaboration with business units, data scientists, and the respective contacts in the IT department, as well as other relevant stakeholders, to develop tailored solutions.
- You define and prioritize the product backlog, manage the implementation together with the technical Product Owners of the AI solutions, and ensure that all requirements are implemented efficiently.
- You are responsible for the technical integration of AI solutions into existing CRM and process landscapes to ensure seamless and efficient workflows.
- They continuously monitor product performance based on defined KPIs and derive technical requirements for IT optimization measures to enhance the effectiveness and added value of the solutions.
- They identify new AI trends and evaluate their potential for the Customer Care sector to leverage innovative technologies and methods early on.
- They manage external service providers and partners within the scope of AI product development, negotiate contracts, and ensure successful collaboration.
- You develop and communicate a clear content strategy for the service content platforms, derived from the strategic goals of Customer Operations for 1&1 and Drillisch.
- You are responsible for requirements management and quality assurance: you gather, analyze, and prioritize requirements for content in conjunction with AI solutions.
- They promote innovation by providing suitable content on relevant platforms that serve the respective target audience and AI solutions.
- They use continuous feedback to validate and optimize content for the respective solutions.
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Our expectations of you
Education
- You hold a degree in Business Informatics, Computer Science, Business Administration, or a comparable field, which provides you with a solid understanding of technological and business-related contexts.
Qualifications
- You possess a profound understanding of Machine Learning, Natural Language Processing, and related AI technologies, and know how to integrate them profitably into business processes.
- You have already demonstrated your skills in Prompt Engineering in practical applications.
- You are familiar with agile methodologies such as Scrum or Kanban and know how to effectively manage and support agile development teams.
- They are characterized by strong analytical and conceptual skills and are capable of structuring and presenting complex issues in a clear and understandable manner.
- You communicate clearly and convincingly, and know how to inspire different stakeholders at all levels with your ideas and solutions.
- You work proactively, solution-oriented, and bring a high level of innovation enthusiasm to creatively and strategically advance new AI applications.
- They are fluent in both German and English, enabling them to operate confidently in an international environment.
Experience
- You already have several years of experience as a Product Owner, Product Manager, or in a similar role, ideally with a focus on AI technologies or automation.
- You have experience in the development and deployment of AI products in a business environment and can demonstrate successfully implemented projects.
- Ideally, you have experience with CRM systems and know how to integrate them into business processes to improve efficiency.
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What we offer
- Attractive salary Strong community of team players Trust-based working hours with flexible scheduling and the possibility to work up to 40% remotely Numerous training opportunities both online and offline Discounts on 1&1 products and various leisure activities Company-owned restaurant Free drinks and fresh fruit JobRad subsidy
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
United Internet AG
As the leading provider of communication solutions in Germany, we offer our users a safe and reliable way to communicate with our strong brands: 1&1, GMX, WEB.DE, and mail.com—despite handling 500 million incoming emails every day!
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Engineering
3.3Workingconditions
3.8Career Growth
3.2Culture
3.2
AI Product Owner
- Location
- Montabaur
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
