Job
- Level
- Experienced
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will independently manage IT services in HXM, coordinate service-related projects, and optimize processes to enhance service quality and contribution to results.
Job Technologies
Your role in the team
- Independent management of IT services (mainly in the HXM area) as the primary contact person for clients in the context of planning and operational management.
- Supporting clients through coordination and management of service-related projects as well as actively shaping strategies and optimization processes in the service sector.
- Responsibility for commercial Service Controlling and participation in the development of strategies to optimize service delivery and contribution to results.
- Technical leadership role for the service within the matrix organization as well as management of the delivering internal units and external suppliers.
- Become part of a professional Service Management team with access to experienced colleagues and professional exchange within the GISA-wide Service Management Community.
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Our expectations of you
Education
- Completed degree with a focus on Business Administration, Organizational Development & Change Management, Human Resource Management, Process Management, or (IT) Project Management; alternatively, several years of relevant professional experience.
Qualifications
- Enjoyment in putting customers at the center and delivering first-class IT service management.
- Team spirit, initiative, and an authentic personality.
- Fluent German and ideally good English skills.
Experience
- Professional experience in SAP HXM as well as a very good understanding of the relevant HR and IT processes.
- Extensive experience with ITSM processes, ITIL, and the Service & Customer Lifecycle, or a willingness to develop this knowledge intentionally.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
GISA GmbH
If you're looking for a complete IT service provider that specializes in energy, public sector, and industrial companies, then you've come to the right place! We offer innovative IT solutions for your industry-specific processes. Our team is made up of experienced experts who would be happy to help you digitize your business processes.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
2.6Culture
3.5Engineering
3.2Workingconditions
4.2
Service Manager SAP HXM
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
