Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 42.000€ Gross/Year
- Location
- Hanover
- Working Model
- Onsite
Job Summary
In this role, you will install and configure IT devices, handle support requests, and perform troubleshooting while adhering to ITIL standards and utilizing Microsoft and Apple technologies.
Job Technologies
Your role in the team
- Do you have completed IT training or a comparable qualification and want to provide professional IT support in a challenging environment?
- The tasks include onboarding in two areas where ITIL standards are applied:
- Onsite support (MS Azure & iPhones) at an IT service point
- Installation, configuration, and maintenance (multi-monitor setups, phones, headsets, clients)
- Device provisioning (Imaging, Deployment, Rollouts)
- Error analysis and troubleshooting (hardware, software, network)
- Documentation (Incidents, Changes, Service Requests)
- Microsoft Support (Win 10/11 Clients, Win 365 Environment, MS Azure / Azure AD)
- Apple Support (iPhones - iOS, Mobile Device Management - Intune)
- Specific onsite support for the departments
- Market and stock exchange connections
- Commercial applications
- Administration (user accounts, permissions, groups)
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Our expectations of you
Education
- Completed IT training or a comparable qualification
Qualifications
- What you bring to the table
- Very good knowledge of German
- Good command of English
- Customer-oriented and professional demeanor
- Structured and reliable way of working
- Knowledge of ITIL processes, Active Directory, Windows client and server environments, as well as networking technologies.
- Class B driver's license
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What we offer
- Heitmann IT has been a nationwide IT service provider based in Bremen for over 25 years.
- Our team operates in almost all federal states.
- Our working hours are recorded digitally, the documentation of orders is paperless, training is conducted via our training portal, and after the probation period, you can expect:
- 50€ tax-free benefit in kind
- Subsidy for membership in a sports club or gym
- Additionally, we organize company parties for the whole family and provide up to 5 days of child sickness benefit per year.
- For us, you are a valuable part of the team and not just a personnel number.
- What we offer
- A 40-hour week (Mon - Fri)
- Digital Time Tracking
- Pleasant working environment
- Fixed location
- Constructive Collaboration
- Additional benefits (occupational pension scheme, company health insurance, accident insurance)
- Please note that the specified starting salary depends on vocational training and professional experience and is based on a 40-hour workweek.
- We are especially pleased to receive applications with a brief motivation letter instead of a traditional cover letter.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Heitmann IT GmbH
Die Heitmann IT GmbH ist ein bundesweit agierendes IT-Service Unternehmen mit Hauptsitz in Bremen und Servicestützpunkten in Frankfurt und Essen. Zum Kundenstamm gehören große IT-Organisationen sowie Großkunden, für die markt- und bedarfsorientierte Lösungen im IT-Dienstleistungssektor erbracht werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT onsite support staff
- Salary
- 36.000 to 42.000€ Gross/Year
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
