Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Technologies
Your role in the team
- Acceptance of inquiries and fault reports on the telephone and ticket system
- Prioritization, classification and documentation of requests in the ticket system
- Error analysis and implementation of initial solutions
- Carrying out remote maintenance and other remote activities
- Supporting users in handling new devices
- 1st and 2nd level support and troubleshooting
- Proactive maintenance of systems and participation in IT projects
- Maintaining asset data and documentation in the knowledge base
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Our expectations of you
Education
- Completed vocational training in the IT environment
Qualifications
- Very good knowledge of Windows clients, client hardware and client peripherals in the company
- In-depth knowledge of standard office applications in the MS Windows environment and Office, or Office365
- ideally knowledge of MS Active Directory, MS M365 contexts, MDM or Exchange Online
- Teamwork and communication skills
Experience
- First professional experience in IT hotline support or as an IT system administrator (f/m/d)
- Experience with IT ticket systems, such as OTRS, Efecte, Zendesk, Jira Service Desk, Freshdesk etc.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Frankfurt
Hessen
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
Mitarbeiter IT Servicedesk
- Location
- Frankfurt
- Working Model
- Onsite
