Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle incidents and service requests in 1st and 2nd level support, perform installations, manage hardware and software, and document technical processes.
Job Technologies
Your role in the team
- Service Desk (1st & 2nd Level Support)
- Receipt, processing, and documentation of disturbances and service requests via phone, email, or ticket portal
- Onsite Support
- Installation, repair, and replacement of hardware and software (PCs, printers, etc.)
- Execution of data migrations and basic configurations
- Management of the Windows-based print server and printer landscape in the SAP and Office environment
- Setup and maintenance of WLAN handheld scanners as well as PBX system technology
- General IT Tasks
- Support in the expansion and documentation of ITSM processes according to ITIL
- Maintenance of technical documentation (cabling, patch panels, site layouts, etc.)
- Patching network cabinets and handling structured cabling
- Participation in Knowledge and Incident Management
- Remote support (e.g., via TeamViewer)
- Prioritization and classification of incidents according to existing guidelines
- Collaboration with colleagues as well as forwarding to 2nd-/3rd-level groups
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT apprenticeship or a comparable qualification
Qualifications
- Good knowledge of Windows client and server operating systems
- Very good German skills as well as good English skills
- Strong service orientation and customer friendliness
- Strong communication skills and empathy
- Teamwork skills, motivation, and an open demeanor
- Confident demeanor towards users
- ITIL v3 or v4 certification
Experience
- First professional experience in IT support preferred - motivated career changers with IT affinity welcome
- Experience with ticketing systems (ideally Helpline)
- Experience in Knowledge Management
This text has been machine translated. Show original
What we offer
- Open, helpful team with experienced colleagues
- Training on the Job
- Regular training and e-learning opportunities
- Modern workplace with height-adjustable desks and high-quality headsets
- Fair starting salary and permanent employment contract
- Company Benefits
- Team events, local activities, and corporate benefits
- Pleasant break atmosphere - including good coffee
- Short communication channels and a strong team spirit
This text has been machine translated. Show original
Job Locations
About Your Employer
everience GmbH
Die everience GmbH in Darmstadt ist Teil des europäischen Konzern NEURONES, der seit 30 Jahren im IT Markt profitabel wächst. Der Fokus liegt im ersten Schritt auf PC- und Helpdesk-Services, die den größten Anteil des Konzernumsatzes von NEURONES abbilden und durch starke Innovationen eine gute Differenzierung ermöglichen. Als junge und dynamische deutsche Niederlassung agiert die everience GmbH seit 2015 erfolgreich in der DACH-Region sowie in den Benelux-Staaten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk IT Technician
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
