Job
- Level
- Experienced
- Job Field
- Test/QA
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Kolbermoor
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze incoming and processed tickets, develop processes to optimize ticket quality, conduct training for the team, and regularly create reports on ticket quality.
Your role in the team
- Review and analysis of incoming ("Quality Gate") and processed tickets regarding completeness, accuracy, response time, and content quality.
- Development and implementation of processes for the continuous improvement of ticket handling and management.
- Conducting training sessions and workshops for our technical team and new colleagues to impart best practices in ticket handling.
- Preparation of regular reports on ticket quality, identification of trends, and proposal of measures for quality improvement.
- Close collaboration with technicians, (customers), other stakeholders, and the relevant management to ensure that quality standards are maintained.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed commercial vocational training, also welcome to career changers.
Qualifications
- Analytical skills and the ability to interpret data from ticketing systems as well as to prepare it for reporting.
- Independent and structured working style, attention to detail, good time management, and team skills.
- Strong oral and written communication skills in German and English.
This text has been machine translated. Show original
What we offer
- The "you" form is used at all levels with us.
- With our personalized development plan and training opportunities, you can advance professionally and personally with us.
- Start your ACPerience with an organized and pleasant onboarding.
- Attractive salary package, flexible and mobile working (including from abroad), as well as special leave days.
- To support work-life balance, we offer paid special leave days when your child is ill.
- Joint events, internal news blogs, plenty of time for the team, as well as a relaxation lounge in the bistro including kicker, Switch, Xbox, and PlayStation 5.
- Company fitness as diverse as our team.
- Firmly in the saddle both privately and professionally.
- Benefit from our shared success as well.
- The classic, but still worth mentioning: occupational pension scheme.
- With our occupational accident insurance, you are always well protected - at work and in your private life.
- With our merchandise, you can stylishly show that you are part of the ACP Group with items like ACP Adidas sneakers, hoodies, jackets, and much more.
- Secure exclusive discounts and offers for your everyday life.
- In addition to fruit, coffee, and more, you will find a diverse selection of dining and shopping options just around the corner.
- With us, you're not looking because we have employee parking spaces.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
ACP IT Solutions AG
ACP supports companies, authorities and organizations in implementing new ideas even more successfully and shaping their products and processes in a future-oriented way. ACP's 360° IT portfolio from one source - with individual solutions, latest digital services and fresh ideas - supports the innovative power and competitiveness of its customers.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Quality management in IT services
- Location
- Kolbermoor
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
