Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this position, you will be responsible for customers’ IT operations, proactively maintain and automate systems, provide user support, and streamline IT processes for a more efficient operation.
Your role in the team
- Assumption of operational responsibility for our clients' IT - You proactively maintain and manage our clients' IT systems to ensure smooth and disruption-free operation.
- Automation of IT service processes (e.g., updates, patch management).
- Support of our customers' IT systems via remote maintenance and on-site at the customer's location.
- User support in IT questions via phone, email, and remote maintenance.
- Rationalization of IT services so that you can comprehensively manage more IT systems with less time expenditure.
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Our expectations of you
Education
- Deep expertise and enthusiasm for IT are more important to us than your previous education and career path.
Qualifications
- Excellent IT expertise in current technologies (Microsoft software and virtualization, monitoring software, firewalls, antivirus, etc.).
- Rationalization thinking - You simplify and automate processes that were previously time-consuming and done manually.
- Enjoyment in friendly interactions with people and the desire to help them in their daily work.
- A meticulous work approach.
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Topics that you deal with on the job
Job Locations
This is your employer
HeiTech IT Solutions
As an established company in the IT sector, HeiTech IT Solutions GmbH has been providing top-notch IT services for over 20 years, tailored to the specific needs of its clients.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Technician in Managed IT Service
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
