Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Regensburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a team, advance the digital workplace for employees, and optimize user support. You also manage hardware lifecycles and oversee license management during critical operational situations.
Job Technologies
Your role in the team
- Do you want to take on a leadership role and design IT services that provide real added value for our employees?
- As Head of IT User Services (m/f/d) in Regensburg, you lead a team of around ten specialists and are responsible for designing and operating REWAG's digital work tools, from the Service Desk to endpoint management and the Modern Workplace.
- Leadership and development of the team: You lead your team professionally and disciplinarily, strengthen their skills, and gradually develop collaboration towards increasing levels of autonomy.
- Further development of Service Desk and support quality: You ensure excellent user support and continuously improve service quality, user satisfaction, and the performance of your team.
- Design of the Modern Workplace: You are responsible for the provisioning, standardization, and further development of our workplace environment based on Microsoft Windows, Microsoft 365, and other advanced cloud technologies.
- Management of hardware lifecycle: You are responsible for the entire lifecycle of our IT equipment such as notebooks, smartphones, and printers, from procurement through deployment to decommissioning.
- Optimization of services and processes: You continuously develop support and service processes with a focus on user satisfaction, self-service, and usability.
- Management of service providers and licenses: You coordinate external IT service providers and suppliers and are responsible for software asset and license management.
- Change Management Support: You assist in the implementation of new technologies, workflows, and tools through professional change management and accompanying communication measures.
- Ensuring incident and emergency management: You support major incidents and emergencies and take responsibility in critical operational situations.
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Our expectations of you
Education
- You have successfully completed a degree in Computer Science, Business Informatics, Engineering, or a comparable qualification.
Qualifications
- Service and user orientation are as natural to you as a high quality standard, as well as the willingness and ability to continuously develop IT user services based on a high self-service component.
- You have solid knowledge of Microsoft Windows, Microsoft 365, Android and iOS devices, endpoint management solutions, and ITSM systems.
- You are familiar with established project and service management methods, including Scrum, traditional models, and ITIL.
- You lead clearly, decisively, and closely with the team, providing orientation and consistently developing employees even in change situations.
- You work in a structured, analytical, and solution-oriented manner, and you combine decisiveness with a sense of responsibility.
- Strong communication skills and the ability to convey complex IT topics in an understandable and audience-appropriate manner are among your strengths.
- Industry knowledge in energy supply is an advantage but not a prerequisite.
Experience
- Several years of professional experience in the IT environment as well as experience in technical and disciplinary leadership of teams characterize your career path.
- You have also gained relevant experience in hardware lifecycle management as well as in software asset and license management.
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What we offer
- You will receive an attractive salary with 13 monthly payments in accordance with the collective agreement for public utilities (TV-V).
- In addition, you will benefit from many extras such as above-average employer-funded retirement provisions with 7.75% of gross income, a monthly childcare allowance of up to 300.00 euros, as well as other monetary benefits and in-kind services.
- You work flexibly with mobile working options and working time models that suit your life situation.
- In addition, you will receive 30 days of vacation plus three days off per year, as well as special leave for special occasions.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
REWAG KG REWAG Regensburger Energie- und Wasserversorgung AG & Co. KG
REWAG Regensburger Energie- und Wasserversorgung AG & Co. KG is a respected provider in Regensburg, supplying electricity, natural gas, heating, and drinking water. The company specializes in renewable energies and has evolved from a pure energy supplier to a decentralized energy producer, currently serving around 200,000 households and business customers. Since 2022, REWAG has been supplying its customers exclusively with 100 percent green electricity.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Head of IT User Services
- Location
- Regensburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
