Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the architecture of the ITSM platform, lead a support team, enhance ITIL processes, and manage external partners to optimize efficiency and security.
Job Technologies
Your role in the team
- Overall responsibility for ITSM platform architecture
- Alignment with business strategy and ITSM roadmap
- Leading the support team in best practices and processes
- Further development of architecture, security, and scaling
- Management of external partners and efficient operating models
- Introduction and Optimization of ITIL-based Processes
- Expansion to a company-wide ESM platform
- Automation to Increase Efficiency and Quality
- Collaboration with IT and Business Units
- Contribution to IT Governance and Operations
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Our expectations of you
Education
- Degree in Computer Science, Business Informatics, or a related field
Qualifications
- In-depth technical knowledge of platform operation, process digitalization, and interfaces.
- ITIL v3 or ITIL 4 certification required
- Ability to translate technical complexity into strategic decisions
- Structured, solution-oriented, and self-responsible way of working
- Excellent communication skills in German and English
Experience
- At least 3 years of experience with architecture, configuration, or operation of ITSM platforms (e.g., ServiceNow, Freshworks, BMC)
- Experience in service provider management and international team collaboration
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Benefits
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🎳Team Events
- 🚲Jobbike
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
Work-Life-Integration
More net
- 👷♂️Additional Insurance
- 🍰Employee Stock Option
- 🛍Employee Discount
- 💵Bonus Payments
- 🏝️Summer and Christmas Bonus
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Michael Page
Michael Page International (Germany) GmbH is an established personnel consulting and recruitment company headquartered in Düsseldorf. Founded in 1991 in Germany, it specializes in the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
ITSM Platform Owner and Architect
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
