Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Monheim am Rhein
- Working Model
- Onsite
Job Summary
In this role, you process incident reports and service requests, assist customers via remote support, manage users, and maintain IT security solutions while implementing security measures and documenting infrastructure.
Job Technologies
Your role in the team
- Professional receipt and appropriate categorization of fault reports and service requests via phone or the internal ITSM tool.
- Support for our internal and external clients via remote maintenance tools.
- Management of internal and external users using standard industry tools.
- Management of the IT security solutions we operate on behalf of our clients (including firewalls, endpoint security, email protection, web gateway, VPN, SIEM, IDS/IPS).
- Participation in the implementation of IT security measures and IT security architectures.
- Participation in the rollout of solutions for IT asset monitoring.
- Inventory of the IT warehouse.
- Infrastructure and process documentation: continuous documentation and improvement of our network and security infrastructure and the underlying processes.
- Participation in internal on-call duty.
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Our expectations of you
Education
- You have completed training as an IT specialist or hold a Bachelor's degree in Computer Science or comparable qualifications.
Qualifications
- You are open-minded, communicative, and a true team player.
- As a passionate IT professional, you enjoy working hands-on and are eager to make a difference with us.
- You have already had contact with ITIL.
- You have an affinity for business-oriented IT solutions and enjoy digitalizing companies.
- Administration of Windows servers is second nature to you.
- Knowledge of working with PowerShell or Python is desirable.
- TCP/IP, VPN, LAN/WLAN/WAN are not foreign words to you.
- Excellent German and English skills (at least C-level) make you our perfect addition.
Experience
- Ideally, you already have experience with systems based on Windows and Linux.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Plan.One GmbH
We're a dynamic, rapidly growing corporate startup within the Schüco International KG group. Agile and creative. Innovative. Open to fresh ideas. With inspiration and fun as a team. With our platform, we build the digital bridge between manufacturers and planners in the construction industry..
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Agent in the Service & Operation department
- Location
- Monheim am Rhein
- Working Model
- Onsite
- Diversity
- Open for all genders
