Job
In this role, you monitor the IT infrastructure, respond to incidents, and manage change and patch processes. You proactively optimize processes and ensure smooth operations within the data center.
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Your role in the team
- Our team "Service Control Center" (SCC) is responsible within BG-Phoenics for executing defined routine tasks as well as coordinating and monitoring various services. This includes homogeneous, centralized operational monitoring including pre-qualification in case of operational and service disruptions. Your responsibilities are both reactive (e.g., error handling) and proactive (e.g., early adjustment to resource requirements).
- You take on defined routine tasks, including change and patch management or batch processing.
- You ensure smooth operations in the data center within a complex IT environment through service and job control.
- You responsibly undertake tasks in monitoring, trending, and end-to-end analysis of IT infrastructure, services, and applications.
- You handle incidents related to servers, services, and data center infrastructure, proactively prevent their recurrence, and resolve issues independently or qualify them for specialized teams.
- You actively participate in the processes of change and service level management.
- You create reports for specialist departments and management, and identify as well as implement improvement measures, for example in the areas of monitoring or automation.
Our expectations of you
Education
- You have successfully completed vocational training or extensive experience in a relevant IT profession, or a degree with a focus on IT.
Qualifications
- You possess expertise in at least one of the following areas: Windows Server systems, VMware, Citrix, Red Hat Enterprise Linux, Cisco, databases – and are characterized by a strong technical understanding.
- Knowledge of ITIL is an advantage.
- You are accustomed to working independently, in a structured, analytical, and results-oriented manner.
- Self-responsibility, team spirit, and commitment are among your strengths.
- You possess good communication skills to collaborate effectively with other team members and technical service managers.
- You are ready for shift work (current shift hours: 5:00 AM - 9:00 PM) and on-call duty.
- Good German skills (C1) complete your profile.
What we offer
- A competitive compensation package, complemented by an employer-funded occupational pension scheme, in which we contribute 2-4% of your gross salary.
- A friendly working environment that thrives on collaboration and an open culture that welcomes new ideas and embraces innovation.
- The opportunity to work remotely as well as to adapt your working hours to your individual needs.
- Onboarding by experienced mentors (m/f/d) to help you quickly access the tasks and our culture.
- Training opportunities, including our Talent Management Program and specialized leadership development trainings.
- Online sports courses and the option to lease a JobRad - for your health and mobility.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
BG-PHOENICS GMBH unites a long standing expertise in the IT industry with extensive sector knowhow and cutting edge technologies. Thus, we create high quality and futureproof business solutions, tailor made IT options as well as client ready branch software.
- 2001
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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