Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Osnabrück
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the main point of contact for B2B customers, assist them with technical challenges, process orders and contracts, and communicate efficiently with various departments.
Job Technologies
Your role in the team
- Central contact person for our B2B clients in all matters.
- Ensuring the availability of our customer service hotline.
- Appropriate transfer of relevant information to the respective interfaces.
- Supporting our clients with technical challenges using state-of-the-art communication tools.
- Independent prioritization, follow-up, and system-based recording of orders, disturbances, and consultations.
- Consulting and sales of filling products, accessories, and much more.
- Processing and adjustment of our clients' contractual relationships.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed vocational training.
Qualifications
- Communication skills and enjoyment of customer contact.
- Strong service and customer orientation, as well as enthusiasm for technology and sales.
- Independent, committed, and organized work combined with service- and solution-oriented thinking and acting.
- Proficiency in spoken and written German combined with solid English skills.
Experience
- Professional experience desirable, entry from other fields possible.
- Experience with MS Office applications and ERP systems, ideally Navision.
This text has been machine translated. Show original
What we offer
- Office or remote work - you decide the mix, with a weekly working hours option of either 35 or 40 hours, optionally various models such as a 4-day week, 31 days of vacation, trust-based working hours, and a permanent employment contract.
- Individual salary development, holiday and Christmas bonuses, commission opportunities.
- Informal culture at all levels, flat hierarchies, casual dress code, transparent communication, regular company events.
- Mobile working possible, JobRad - option for leasing two bicycles, discount for gym membership, employee discounts including corporate benefits, subsidy for lunch.
- Modern & air-conditioned office spaces in industrial design, ergonomic workstations, state-of-the-art hardware, high standard of digitalization (regarding vacation & travel expenses), parcel service station at the location, free parking.
- Regular feedback sessions, talent development through career discussions, and preference analyses.
- Individual onboarding plan, insight into all company departments, ride-alongs in the Technology & Sales departments, product and device training.
- Company pension scheme, accident insurance, asset-building benefits.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
This is your employer
coffee perfect GmbH
coffee perfect GmbH is your expert for the distribution of coffee machines, water dispensers, and snack and beverage vending machines. We also offer a wide range of fill products such as coffee, topping, and cocoa. Additionally, we provide comprehensive and in-house technical maintenance and service. Rely on our many years of experience and expertise in the coffee machine industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Customer service employees / first-level support
- Location
- Osnabrück
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
